PRETTY NONHLANHLA MABUZA
Middelburg,MP
Work Preference
Location Preference
RemoteOn-SiteImportant To Me
Work-life balanceCareer advancementWork from home optionFlexible work hoursSummary
Dynamic Service Consultant at Capitec Bank with a proven track record in enhancing customer satisfaction through tailored financial solutions. Skilled in client relationship building and problem-solving, I streamlined service processes, significantly improving response times and fostering team collaboration to boost client retention.
Overview
6
6
years of professional experience
1
1
Language
Work History
Service Consultant
Capitec Bank
11.2020 - 06.2026
- Conducted thorough assessments of client needs to offer tailored banking solutions.
- Provided expert guidance on financial products and services to enhance customer satisfaction.
- Streamlined service processes, improving response times and customer experience.
- Implemented feedback mechanisms to continuously refine service delivery standards.
- Developed strategic initiatives to increase client retention and loyalty rates.
- Led training sessions for new consultants, fostering a collaborative team environment.
- Provided information about service procedures and expected timelines.
Education
NATED 4 TO N6 - Business Management
04.2001 -
Skills
Client query resolution
Client relationship building
Customer service
Data entry
Data processing
Computer skills
Multitasking and organization
Time management
Problem-solving skills
Team collaboration
Excellent communication
Listening skills
Attention to detail
Calm and professional under pressure
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Timeline
Service Consultant - Capitec Bank
11.2020 - 06.2026
GS FET College - NATED 4 TO N6, Business Management
04.2001 -