PRECIOUS PHINDILE SEBOLA

Cash & Forex Operations Risk, Loss & Fraud Management Financial Controls & Reconciliations

Forex Cash Team Leader, Tellers

Standard Bank

• Lead, coach, and manage a team of Cash Consultants, Forex Cash Consultants, and ATM Custodians to deliver efficient and accurate cash-related services.
• Ensure frontline staff accurately assess customer needs and provide appropriate solutions that meet customer expectations while complying with bank policies.
• Facilitate competency‑based training, coaching, and skills assessments to maintain high service and operational standards.
• Monitor performance and address skills or knowledge gaps proactively.
• Oversee teller operations, foreign exchange transactions, ATM services, ATM claims, and other cash‑related activities.
• Ensure correct procedures, as stipulated in GRG, are followed for the handling, movement, and control of cash assets within the branch.
• Monitor daily cash trends and ensure cash holdings remain within prescribed limits.
• Manage card collections, card replacements, and PIN issuance processes.
• Assist branch management in proactively identifying, monitoring, and analysing loss and fraud trends related to frontline value transactions.
• Implement corrective actions and controls to minimise operational risk and financial loss.
• Ensure compliance with internal controls and regulatory standards.
• Action daily operational and financial reports.
• Perform daily balancing of GL accounts, including investigation and resolution of outstanding balances.
• Trace discrepancies, pass correcting entries, and ensure all reconciliations are completed accurately and timeously.
• Maintain a strong control environment through effective monitoring and escalation of unresolved items.

2023 April

• Managerial duties, Bank teller duties, Forex duties and service duties issuing of cards, EAP increase and transfers and performing order duties Control first, actioning of rejected account, balancing GL accounts And actioning of ATMs and

• Managerial duties, Bank teller duties, Forex duties and service duties issuing of cards, EAP increase and transfers and performing order duties Control first, actioning of rejected account, balancing GL accounts And actioning of ATMs and

• Selling of different insurance and cover for different banks and insurance companies i.e funeral plans, credit cards, hospital covers, cancer covers and accident and death covers