Summary
Overview
Work History
Education
Skills
References
Email
Behavioral Competencies
Accomplishments
Timeline
Generic

Ricky Nel

Meyerton

Summary

Dynamic banking professional with a proven track record at Standard Bank, excelling in customer service and operational procedures. Expertise in risk management and team empowerment has led to significant contributions in operational excellence and customer satisfaction. Proficient in financial regulatory frameworks, fostering positive client relationships, and driving growth and efficiency within the organization.

Overview

17
17
years of professional experience

Work History

Universal Banker

Standard Bank
Vereeniging
08.2019 - Current
  • To take demand from Personal, Prestige and Private Banking clients for banking matters ranging from product questions to client account activities (e.g., opening of relevant accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the client within product and legislative (e.g., FAIS) parameters
  • To drive customer service excellence to add value and contribute to the overall profitability of the branch
  • To use data to identify system conditions that may hinder capability of response and what matters to the customer, whilst maximizing value demand
  • Working collectively within the Eco-System to remain relevant and ensuring the branch is profitable

Team Leader Tellers

Standard Bank
River Square
05.2016 - 07.2019
  • Managing a team of Tellers and ATM Custodians who takes demands from walk-in customers for any cash related matters (e.g., telling, forex, ATM, Mobi unsecured lending etc.) and Asset Custodian/s whilst forming an accurate assessment and understanding of that demand to act on it in a manner that consistently delivers what matters to the customer, within the parameters of the bank’s financial offerings
  • Ensures that the correct procedures as stipulated in GRG for handling and movement of cash assets in the branch are adhered to
  • Monitors cash trends and ensures cash holdings are within prescribed limits
  • Assists branch management in proactively establishing the loss and fraud trend of the frontline with regards to value transactions
  • Ensures that competency-based training and skill evaluations occur when needed

Customer Service Consultant

Standard Bank
River Square
07.2014 - 04.2016
  • To attend to customer queries efficiently and effectively
  • To identify customer needs and, where necessary, refer to the correct department or migrate to more appropriate/cost effective channels
  • To understand and manage the risks associated with handing out and control of cheque books, transaction cards and customer statements
  • Maintain a high level of integrity and ethical standards
  • Attends to customers promptly and, where necessary, refer to the correct department
  • Refer queries that cannot be resolved within the Customer Problem Resolution time frame to the appropriate department
  • Issue ATM cards and PIN codes, and order Replacement Credit cards
  • Attend to linking/de-linking of accounts to ATM - and MasterCards
  • Receiving of Cheque Cards, Cheque Books and Statements

Bank Teller

Standard Bank
Vanderbijlpark
09.2010 - 06.2014
  • To take demand from walk-in customers for any card and cash related matters (e.g
  • Teller, ATM, Moneygram, etc.) whilst forming an accurate assessment and understanding of that demand to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank's financial offering
  • To understand the risks associated with the handling of cash and maintain effective controls to manage these risks
  • Accept bulk deposits and cash payroll cheques
  • Maintain a high level of integrity and ethical standards
  • Attend to cheque encashment, ATM card withdrawals, cash/cheque deposits and change transactions according to laid down procedures from corporate clients
  • Participate in tactical sales/marketing activities as required

Manager and Barman

Hoffeldts Restaurant and Wedding Venue
Heidelberg
11.2009 - 09.2010
  • Managed efficient and profitable restaurant operations while maintaining reputation and ethos.

Scanning Clerk

Shoprite
Meyerton
06.2009 - 12.2009
  • Performed regular stock scans to ensure inventory accuracy.
  • Verified accurate pricing and professional presentation of products on shelves.

Alarm Installation Technician Assistant

Kieser Security Systems
Nigel
01.2008 - 06.2009
  • Connected and set up control panels and alarm components.

Education

Higher Certificate - Accounting, Fraud Detection, Regulation & Compliance

Milpark Education
01.2022

National Senior Certificate - Civil Technology, Technical Drawing, Building Construction, Physical Science, Mathematics

HTS Vereeniging
12.2007

Skills

  • Application & Submission Verification (Consumer Banking)
  • Banking Process & Procedures
  • Cash Reconciliation
  • Coaching and Mentoring
  • Computer literacy eg Microsoft Office, Excel
  • Customer Understanding (Consumer Banking)
  • Data Management (Administration)
  • Documenting Facts
  • Financial Industry Regulatory Framework
  • Financial Accounting
  • Financial Statement Analysis
  • Fraud Detection and Management
  • Product Knowledge (Consumer Banking)
  • Reconciling Financial Records
  • Remedial Action Development
  • Risk Identification
  • Risk Management
  • Risk Reporting
  • Root Cause Analysis
  • Verbal Communication
  • Workspace Management
  • Written Communication
  • Ability to work independently and under pressure
  • Adopting Practical Approaches
  • Articulating Information
  • Checking Details
  • Convincing People
  • Detail Orientated
  • Developing Expertise
  • Embracing Change
  • Empowering Individuals
  • Examining Information
  • Exploring Possibilities
  • Following Procedures
  • Generating Ideas
  • Interacting with People
  • Interpreting Data
  • Managing Tasks
  • Meeting Timescales
  • People Management
  • Producing Output
  • Pursuing Goals
  • Providing Insights
  • Taking Action
  • Team Working
  • Thinking Positively
  • Upholding Standards

References

References available upon request

Email

  • Personal, rickynel24@gmail.com
  • Work, ricky.nel@standardbank.co.za

Behavioral Competencies

  • Ability to work independently and under pressure
  • Adopting Practical Approaches
  • Articulating Information
  • Checking Details
  • Convincing People
  • Detail Orientated
  • Developing Expertise
  • Documenting Facts
  • Embracing Change
  • Empowering Individuals
  • Examining Information
  • Exploring Possibilities
  • Following Procedures
  • Generating Ideas
  • Interacting with People
  • Interpreting Data
  • Managing Tasks
  • Meeting Timescales
  • People Management
  • Producing Output
  • Pursuing Goals
  • Providing Insights
  • Taking Action
  • Team Working
  • Thinking Positively
  • Upholding Standards

Accomplishments

  • I was nominated for the “Mark of Excellence Award”,
    which is the highest honour that can be awarded to
    Standard Bank staff.
  • My team was recognised as the best performing team in
    our region for the year of 2017 and 2018.

Timeline

Universal Banker

Standard Bank
08.2019 - Current

Team Leader Tellers

Standard Bank
05.2016 - 07.2019

Customer Service Consultant

Standard Bank
07.2014 - 04.2016

Bank Teller

Standard Bank
09.2010 - 06.2014

Manager and Barman

Hoffeldts Restaurant and Wedding Venue
11.2009 - 09.2010

Scanning Clerk

Shoprite
06.2009 - 12.2009

Alarm Installation Technician Assistant

Kieser Security Systems
01.2008 - 06.2009

Higher Certificate - Accounting, Fraud Detection, Regulation & Compliance

Milpark Education

National Senior Certificate - Civil Technology, Technical Drawing, Building Construction, Physical Science, Mathematics

HTS Vereeniging

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Ricky Nel