Precious Gumede
Hospitality Management
Durban
Summary
A dedicated and experienced Hospitality Professional with over 10 years of experience in the hospitality and service industry. Skilled in guest relations, customer service, hospitality operations, team coordination, staff training, and delivering exceptional guest experiences. Experienced in working in fast-paced and multicultural environments, with a strong ability to lead teams, resolve guest concerns, maintain high service standards, and ensure smooth daily operations. A professional, adaptable, and people-focused individual who is passionate about hospitality, continuous learning, and creating memorable experiences for guests.
Overview
8
8
years of professional experience
Work History
Administrator & Departmental Trainer
Jumeirah Marsa Al Arab Hotel & Resort
01.2024 - 07.2026
- Managed administrative operations, facilitating efficient daily workflow within the department.
- Conducted staff training sessions, improving team skills and service quality.
- Maintained accurate records, reports, and scheduling systems.
- Supported departmental projects, ensuring alignment with company compliance standards.
Club Attendant & Departmental Trainer
Jumeirah Beach Hotel
01.2023 - 01.2024
- Supervised and engaged children in safe, fun, and educational activities to promote learning and development.
- Mentor new team members and support their integration into the department.
- Ensure all health, safety, and hygiene standards are consistently maintained.
- Conducted departmental training sessions to enhance staff skills and elevate service quality.
- Supervise and engage children in fun, safe, and educational activities.
- Collaborated with management to maintain brand standards and ensure high guest satisfaction.
Senior Waitress
Jumeirah Beach Hotel
01.2022 - 01.2023
- Trained and supervised new waitstaff to uphold high service standards, enhancing guest satisfaction.
- Supervised and trained new waitstaff to maintain high service standards.
- Coordinated with kitchen and bar teams to ensure seamless service operations, improving overall dining experience.
- Managed table reservations and assisted in event or banquet service.
- Promoted menu items while fostering a welcoming atmosphere, increasing customer engagement.
Hostess
Fedics Restaurant
01.2019 - 01.2022
- Served patients breakfast, lunch, dinner, snacks, tea, and coffee to ensure timely and nutritious meals.
- Took patients' meal orders and updated diet lists to accommodate dietary requirements and preferences.
- Ensured meals and trays were complete and served correctly to maintain quality and patient satisfaction.
- Communicates dietary changes or patient needs to the kitchen/team.
- Maintains cleanliness, hygiene and professional presentation.
- Removes trays after meals.
- Worked weekends and public holidays to ensure continuous patient care.
Education
National Certificate Vocational (NCV)L4 - Hospitality Management
EThekwini College
South Africa 04.2001 -
Skills
Microsoft Office
Google Workspace
LQA
Oracle
Mercury
Guest relations
Reservation management
Front desk operations
Banquet coordination
Staff training
Accomplishments
- Departmental Trainer, Jumeirah Marsa Al Arab Hotel & Resort.
- Standard First Aid / CPR / BLS.
- Colleague of the month, Departmental Trainer. Jumeirah Beach Hotel
Timeline
Administrator & Departmental Trainer
Jumeirah Marsa Al Arab Hotel & Resort
01.2024 - 07.2026
Club Attendant & Departmental Trainer
Jumeirah Beach Hotel
01.2023 - 01.2024
Senior Waitress
Jumeirah Beach Hotel
01.2022 - 01.2023
Hostess
Fedics Restaurant
01.2019 - 01.2022
National Certificate Vocational (NCV)L4 - Hospitality Management
EThekwini College
04.2001 -