Precios Ndaba
Pretoria
Summary
Dynamic barista with proven expertise at Engen Petroleum Company, excelling in beverage preparation and customer engagement. Recognized for enhancing customer satisfaction through tailored recommendations and efficient service. Skilled in cash handling and inventory management, fostering a collaborative team environment while maintaining high hygiene standards. Committed to delivering quality and improving workflow.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
2023
2023
years of post-secondary education
Work History
Barista
Engen petroleum company
Pretoria
03.2024 - Current
- Prepared a variety of coffee beverages using standard recipes and techniques.
- Maintained cleanliness and organization of the coffee preparation area and equipment.
- Assisted customers in selecting beverages and provided recommendations based on preferences.
- Operated cash register, processed transactions, and managed customer payments efficiently.
- Stocked supplies and ingredients to ensure smooth service during peak hours.
- Engaged with customers to create a welcoming atmosphere in the café environment.
- Collaborated with team members to manage inventory and reduce waste effectively.
- Followed safety and health regulations to maintain quality standards in food service.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Created complex, hand-crafted beverages based upon customer preferences.
Education
Soshanguve Secondary School
Pretoria, South Africa Skills
- Beverage preparation
- Customer engagement
- Cash handling
- Inventory management
- Maintenance management
- Hygiene and safety management
- Customer recommendations
- Customer service
- Team collaboration
- Conflict resolution
- Time management
- Effective communication
- Problem solving
- Attention to detail
- Hospitality and accommodation
- Up-selling
- POS system operation
- Team leadership
- Opening and closing duties
- Quality control
- Workflow management
- Performance improvement
- Cleanliness
Languages
English
Proficient (C2)
C2
Reference
- Tebogo Msiza
- Supervisor
- Engen petroleum company pty
- 073 836 0886
Timeline
Barista
Engen petroleum company
03.2024 - Current
Soshanguve Secondary School