Pranell Naidoo
Senior Administrator
Durban
Summary
I am an accomplished, knowledgeable and versatile Management Professional, offering extensive experience. I leverage strong communication, interpersonal and leadership skills to effectively resolve problems and provide superior service. I am comfortable working in fast-paced, deadline-driven environments as part of a team or on an individual basis. I possess the ability to take initiative and manage time effectively. I am computer literate and my diverse set of skills also covers excellent reporting, planning and organising. I consider myself a dedicated, responsible and goal orientated individual, who always strives to deliver more than expected. I am known for building strong working relationships and I am committed to being a confident and respected member in my environment
Overview
1
1
Certification
12
12
years of professional experience
Work History
Front Office Manager, Admin Manager
Black Legend Investments
07.2022 - Current
Damage Diagnostics:
Inspecting items to identify mechanical, electronic, cosmetic, or water damage accurately.
- Repair vs. Replacement Analysis: Reviewing item condition against market values to determine if repair is economically viable.
- Technical Report Writing: Drafting detailed assessment summaries, damage causes, and repair cost estimations for claims adjusters.
- Salvage & Disposal Management:
Overseeing the logging, categorization, storage, and secure disposal or recycling of written-off goods - .Chain of Custody Tracking: Maintaining exact digital logs of customer property from arrival at the centre to its final return or disposal
- .Fraud Detection Support: Identifying and flagging inconsistencies between claimed damage causes and physical evidence on the item.
- Developed and implemented training programs for front desk staff to enhance service quality.
Sales administrator
Opus 1 Global Source
12.2018 - 10.2020
- Data capturing
- Filing
- Receptionist
- Administration
- Stock control
- Sales
- Cashier
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Debt Collector
Blake & Associates
07.2014 - 09.2018
- Negotiation
- Skip Tracing
- Regulatory Compliance
- Financial Literacy
- Software Proficiency
- Data Entry
- Trained and mentored junior team members, enhancing overall team performance and efficiency.
Education
Office administration
Skill Academy
Matric -
Belverton Secondary
01-2013
Skills
Office correspondence management
Calendar coordination
Data entry
Document formatting
Records management
Microsoft Excel
Email management
Filing systems
Appointment scheduling
Reception duties
Phone handling
Customer service
Cash handling
Visitor management
Switchboard operation
Confidentiality
Expense reporting
Meeting coordination
Accomplishments
- Learners Licence -Currently obtaining drivers licence
- Udemy Skills Course
Completed Microsoft package
Certification
Beginner to expert excel and excel VBA
Timeline
Front Office Manager, Admin Manager
Black Legend Investments
07.2022 - Current
Sales administrator
Opus 1 Global Source
12.2018 - 10.2020
Debt Collector
Blake & Associates
07.2014 - 09.2018
Office administration
Skill Academy
Matric -
Belverton Secondary