Sage Accounting
Portia Siphiwe Ntshalintshali
Customer Service Consultant
Johannesburg
Summary
Talented Client Service Consultant with a demonstrated track record of success in exceeding objectives. Driven and hardworking System Support professional successful at developing extensive knowledge of company offerings in order to provide the best service.
Overview
1
1
Certification
Work History
Client Services Consultant
Sage South Africa
1 2014 - Current
- Responded to customer concerns with friendly, knowledgeable service, and resolved issues quickly to deliver prompt service.
- Maintained and managed customer files and databases.
- Presented comprehensive data analysis reports to clients, empowering them with actionable insights for business improvement.
- Collaborated closely with sales teams to ensure smooth handoffs of new accounts, facilitating seamless transitions from prospect to client status.
- Streamlined communication between clients and internal teams for improved project outcomes.
- Mentored junior consultants on best practices in effective communication and problem-solving techniques for successful client interactions.
- Spearheaded process improvements within the Client Services team that enhanced efficiency while maintaining quality standards.
- Updated accounts, documents and reports with efficiency and accuracy.
- Managed a diverse portfolio of clients, ensuring their needs were met with tailored solutions.
- Provided customers with information about company offerings and answered questions about features, costs, and delivery.
- Developed strong relationships with key stakeholders, fostering trust and loyalty among clients.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Assistant Administrator
BEE123 (Pty) Ltd
1 2012 - 1 2014
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Arranged conference rooms and facilities to prepare for meetings.
- Proactively identified areas for improvement in administrative processes, proposing innovative solutions that streamlined operations without sacrificing quality.
- Handled sensitive information discreetly, maintaining confidentiality of personal data and proprietary business documents.
- Contributed to a positive work environment by effectively addressing employee concerns and fostering open communication channels among staff members.
- Documented all communication between relevant stakeholders such as vendors, departments, and customers.
Education
Bachelor of Arts (Health Sciences and Social Services) -
University of South Africa
01.2019 - 05.2023
Skills
Excellent communication and interpersonal skills
Proficient in accounting and payroll software
Strong problem-solving and analytical abilities
Knowledge of industry best practices and trends
Exceptional time management and organizational skills
Ability to work collaboratively in a team environment
Microsoft Office (Word, PowerPoint, Excel & Access)
Strong empathy
Exceptional communication
Product and service knowledge
Software
CRM
Genesys
Languages
English
Upper intermediate (B2)
Zulu
Advanced (C1)
Certification
Digital Marketing: Crafting a Winning Strategy Certificate
Interests
Volunteering, community service or charity work
Creative Arts
Cooking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Digital Marketing: Crafting a Winning Strategy Certificate
05-2024
Bachelor of Arts (Health Sciences and Social Services) -
University of South Africa
01.2019 - 05.2023
Client Services Consultant
Sage South Africa
1 2014 - Current
Assistant Administrator
BEE123 (Pty) Ltd
1 2012 - 1 2014