SIBULELE QOLE
Trainee
Johannesburg
Summary
Self-motivated Trainee with good knowledge of Customer Service, Marketing techniques and processes. Highly resourceful with excellent problem-solving skills.
I see myself as determined and proactive to utilize my skills meaningfully towards the development of my career in Management Consulting, Marketing & Tech as a young professional.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Customer Service Intern
Sage South Africa Pty Ltd
8 2023 - 07.2024
- Ensure clients registrations and licensing of software products (Pastel, Accounting & Payroll)
- Tailoring effective solutions as per client business needs
- Accurate event logging of customer queries on internal CRM
- Ensuring good understanding of client's requirements
- Ensuring excellent customer experience and resolution at first contact
- Monitoring and tracking of business KPIs
Professional Training
Sivuka Youth (Pty) Ltd
10.2023 - 07.2024
- Work-readiness training focusing on professional skills, customer experience management and leadership capability building
Casual Team Member
Cotton On Group
11.2022 - 1 2023
- Maintain store presentation, stock replenishment including housekeeping
- Delivering daily budgets and KPI's as per store goals
Casual Team Member
Cotton On Group
11.2021 - 01.2022
- Maintain store presentation, processing and replenishing stock including housekeeping
- Delivering daily budgets and KPI's as per store goals
Education
Business Cloud Accounting - Accounting Technology And Bookkeeping
Sage University
04.2001 -
Bachelor Of Commerce Honours - Management
Rhodes University
Grahamstown, South Africa 04.2001 -
Honours Degree - Personal Finance Management
Rhodes University
Grahamstown, South Africa 04.2001 -
Bachelor Of Commerce in Business Management - undefined
Walter Sisulu University for Technology and Science
Skills
Customer Service
CRM
Effective Time Management
Analytical Reasoning & Problem-solving
Communication Skills
Team Player
Microsoft Office
Adaptability
Technical Troubleshooting
Data Capturing
Research
Details
LinkedIn profile
References
- Josephina Moela, Sage South Africa (Pty) Ltd, 0742147253
- Mahesh Singh, Sage South Africa (Pty) Ltd, 0723329433, mahesh.singh@sage.com
- Shafeek Sha, Rhodes University, s.sha@ru.ac.za, 0845844185
- Clarendeen Cassels, Cotton On Group, 043 721 0427/0837779793
- Nolubabalo Sontamo, Cotton On Group, 0782534158/0845013449
Timeline
Professional Training
Sivuka Youth (Pty) Ltd
10.2023 - 07.2024
Casual Team Member
Cotton On Group
11.2022 - 1 2023
Casual Team Member
Cotton On Group
11.2021 - 01.2022
Business Cloud Accounting - Accounting Technology And Bookkeeping
Sage University
04.2001 -
Bachelor Of Commerce Honours - Management
Rhodes University
04.2001 -
Honours Degree - Personal Finance Management
Rhodes University
04.2001 -
Customer Service Intern
Sage South Africa Pty Ltd
8 2023 - 07.2024
Bachelor Of Commerce in Business Management - undefined
Walter Sisulu University for Technology and Science
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