- English
- Xitsonga
- Tshivenda
- Isi-Zulu
- Isi-Swati
Pontso Malaji
Kempton Park CBD
Summary
Experienced and dedicated Customer Care Agent with 10 years of service at ACSA O R Tambo International Airport. Proven ability to deliver excellent customer service in a high-pressure, fast-paced environment while maintaining professionalism and attention to detail. Strong communication, teamwork, and problem-solving skills, with a passion for continuous learning. Completed my Diploma in Public Relations year (2025) waiting for completion letter and certificate.
Overview
10
10
years of professional experience
Work History
Customercare Information Agent
ACSA
Kempton Park
02.2016 - Current
Customer Care Agent
ACSA OR Tambo International Airport
Kempton Park
02.2016 - Current
- Deliver consistently.
High-quality customer service to passengers over a 10-year period.
- Assisted passengers with enquiries, directions, and airport-related services.
- Communicate clearly with diverse passengers, stakeholders, and others.
- Support team members to ensure smooth service delivery.
- Work effectively in a high-pressure operational environment.
- Call centre etiquette.
Education
Diploma - Public Relations
Unisa
2025
A-Levels - National Certificate: Contact Centre and Business Process Outsourcing Support
Dibanisa Training Solutions
2017
High School -
Rivoni School for The Blind
Elim 01.2014
Skills
- Excellent customer service and call centre etiquette
- Strong verbal and writen communication skills
- Team player with good leadership abilities
- Effective time management
- Willingness to learn and grow professionally
- Ability to write and read braille
Languages
Custom Section
079 032 1982
References
- Mr TV Shokane, 071 717 4155 / 082 380 9234, Supervisor, ACSA OR Tambo International Airport
- Gloria Chokwe, 067 599 6678, Supervisor, ACSA OR Tambo International Airport
Personal Information
- ID Number: 9307 1159 82 08 4
- Ethnicity: African
Timeline
Customercare Information Agent
ACSA
02.2016 - Current
Customer Care Agent
ACSA OR Tambo International Airport
02.2016 - Current
Diploma - Public Relations
Unisa
A-Levels - National Certificate: Contact Centre and Business Process Outsourcing Support
Dibanisa Training Solutions
High School -
Rivoni School for The Blind