Pontsho Tsolo

· Collaborate with the Sales Team, General Manager (GM), Hotel Manager (HM) and National Marketing Manager (NMM) to ensure all collateral and branded communications are accurate and up to date.

· Coordinate the development of general and campaign-specific collateral from concept through production and delivery of printed materials.

· Manage content distributed to selected third parties, including sending updated information and promotional specials.

· Review and update OTA listings and website marketing information and imagery on a quarterly basis.

· Prepared and maintained annual local events calendar; reviewed at monthly marketing meetings alongside market segment forecasts to align marketing strategies.

· Maintain and update “Success on Hold” scripts for all hotels, ensuring information and specials remain current.

· Support the maintenance and distribution of sales presentations and image libraries.

· Record minutes for marketing-related meetings and distribute action items.

· Monitor competitor promotions and specials in the market; support stock allocation and control of printed collateral across hotels.

· Maintain control of branded materials (e.g., banners) for trade shows and sales workshops.

· Assist the GM and NMM with the preparation and implementation of Sales & Marketing plans.

· Managed and updated hotel social media calendar; coordinated with team during weekly planning meetings to optimise post scheduling.

· Manage social media pages daily (respond to reviews, complaints and direct messages) under guidance of the GM and NMM.

· Manage the Local Measure platform daily to curate guest-generated content and support in-house guest engagement initiatives.

· Maintain daily/weekly/monthly sales reports; compile and distribute statistics.

· Analysed sales statistics and compiled quarterly and annual sales reports; interpreted results to inform strategic decisions and enhance departmental performance tracking.

· Maintain databases and ensure data quality across sales and marketing systems.

· Complete all client contract types timeously and accurately in line with company procedures. Support reporting by client segment.

· Coordinate conferencing and group enquiries and bookings, ensuring compliance with hotel standards and proactive selling of facilities to meet revenue targets.

· Maintain up-to-date knowledge of hotel facilities/services and competitor offerings to support effective selling.

· Capture and maintain booking/enquiry records accurately using the reservations/information system and circulate details to relevant departments.

· Assisted Sales Managers with outbound sales calls, client queries and follow-ups to support pipeline progression.

· Negotiated corporate rates in line with pricing guidelines and client requirements.

· Designed, drafted and maintained corporate contracts and supporting documentation.

· Prepared and updated corporate rate schedules; ensured correct communication to relevant stakeholders.

· Qualified new corporate clients/accounts and handed over opportunities to the Sales Team for conversion.

· Supported and attended sales workshops and client engagement events.

· Provided administrative support to the Head of Sales and Sales Executives (correspondence, document control and scheduling).

· Coordinated weekly sales meetings, prepared agendas and captured/distributed minutes and action items.

· Compiled revenue statistics and performance reports for assigned hotels; ensured accurate and timely submission.

· Liaised with suppliers regarding corporate gifts, advertising and procurement; maintained records and approvals.

· Performed general office management duties, including filing and day-to-day operational support.

Responsible for the Co-ordination for the following Properties:

• Hilton Sandton - *****

• Hilton Durban - *****

• Hilton Cape Town City Centre - *****

• Hilton Windhoek - *****

• Conrad Pezula - *****

Administrative Management:

• Compiling and Drawing Stats via Front Desk for the various sales teams and their segments.

• Assisting Sales Managers with sales calls and queries.

• CREF’s – Negotiated Rates requested from Head Office.

• Designing and drafting Corporate Contracts for all 4 properties.

• Corporate Rates Schedule.

• Qualifying new clients/accounts for Sales Team.

• Attending Sales workshops across Southern Africa properties.

• Rendering administrative duties to Directors, Regional Directors and General Managers.

• PA duties to the Director of Business Development and Director of Cluster Sales for SA & Namibia.

• Conducting Sales Meetings on a weekly basis.

• Taking and submitting minutes.

• Conducting revenue stats and reports based on the performance of the Hotels in question.

• Timely submission of reports.

• Engaging with suppliers pertaining corporate gifts advertising and purchasing.

• Conduct Site Inspections for Clients as well as competitor hotel staff.

• Conducted and documented competition checks at other competitive hotels.

• Design and draft brochures to promote various activities within Cluster via Hilton ART.

• Central contact for Hilton Hotels in Africa.

• Co-ordinate and manage events (In conjunction with the Marketing Coordinator) such as secretaries’ day, Indaba, Meetings Africa, Expos and Golf days.

• Draft and update staff org charts, contact list, Hotel Data for Cluster.

• General Office management.

• PO generation for internal office orders

• “Keep it in the family” - Refer business to other properties across Africa.

• “Blue Energy” champion – This is an in-house social club whereby we give back to the community.

• Health and Safety Inspector.

• First Aid Inspector.

• Fire Warden.

• Ad-hoc duties.

Acting Marketing Coordinator

• Processing artwork for collateral for all 5 properties.

• Payment procedures follow-ups.

• Updated company Facebook, Twitter, LinkedIn, Pinterest & YouTube.

• Working on the Marketing Plan with the Marketing Director for Hilton Sandton.

• Managing the Hilton Honors stand at the Joburg Open.

• Dealing with exhibition partners.

• First point of contact for all new employees starting with the company.

• Prepare Contracts of Employment (on receipt of offer interview form, recruitment requisition and pre-authorisation form).

• Coordinated collation of new start documents, ensuring compliance with payroll deadlines through regular communication with HR Manager on outstanding items.

• Keep a record of all new starts per month.

• Facilitated clear communication with new starters regarding payment methods after first month, supported by weekly follow-up emails.

• Communicate regularly with Payroll colleagues regarding the status of payroll input (especially with late monthly starts that need to be paid but still awaiting outstanding documents).

• Payroll terminations to be sent through to payroll timeously – plus regular communication in this regard to reduce the risk of overpayments.

• Unpaid leave – forwarded to payroll.

• Timeous response to staff requests and queries.

• Addressing requests timeously and meeting the expectation of the internal customer..

• Confidentiality acknowledged and maintained with access to payroll and HR related information.

• Manage petty cash.

• Ordering and managing stationery and office groceries.

• Making follow-ups on outstanding payments and invoices.

• Manage staff personnel files.

• Communicate with maintenance manager regarding maintenance of the office.

Leave Management:

• Leave books – keep a control sheet on the leave books distributed and track their return – box and archive.

• Respond to leave queries, initiate leave queries to ensure leave discipline – escalate problematic situations to the HR Manager.

• Databases and General Administration.

• Maintained efficient systems to ensure timely delivery on all administrative requests.

• Electronic Drive maintained and used effectively – company intellectual property preserved – maintain HR filing system.

• Managing Reception and Switchboard.

• Sourcing and Screening CVs as per the Job Specification

• Welcoming guests

• Conducting telephonic references • Telephonic interviews

• Training of face to face interviews

• General Administration