PONTSHO GLADYS HLONGWANE
Soweto
Summary
Experienced professional seeking a success-driven and growth-oriented environment to effectively utilize skills and knowledge.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Broker Sales Representative
Integricall
01.2025 - Current
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Prepared contracts and related documentation according to strict standards.
- Arranged for inspections and surveys of sold properties.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
Retention Customer Service Representative
Letsatsi Risk Mana
05.2023 - 01.2025
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Cross-trained and backed up other customer service managers.
Hallmark Client Care Agent
Mother Financial Agent
07.2021 - 07.2022
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- Generated leads for sales and rental properties through cold calls and referrals.
Hallmark Client Care Agent
Mother Financial Agent
08.2020 - 05.2021
Broker Sales Consultant
Oaksure Financial Services
04.2018 - 05.2020
- Meeting and exceeding targets
- Building and maintaining relationships with dealerships and associations
- Market leads, build a client base and supply them with suitable insurance products and policy administration
Education
Diploma - Travel & Tourism
01.2017
National Senior Certificate - undefined
01.2013
Skills
- Communication skills
- Computer literacy
- Time management
- Customer service
- Attention to details
Languages
Setswana
English
Zulu
Afrikaans
Personal Information
- ID Number: 9310280280086
- Gender: Female
- Nationality: South African
- Marital Status: Single
Certification
- Class of business commercial line
- Class of business personal line
- Short term credits (20)
Timeline
Broker Sales Representative - Integricall
01.2025 - Current
Retention Customer Service Representative - Letsatsi Risk Mana
05.2023 - 01.2025
Hallmark Client Care Agent - Mother Financial Agent
07.2021 - 07.2022
Hallmark Client Care Agent - Mother Financial Agent
08.2020 - 05.2021
Broker Sales Consultant - Oaksure Financial Services
04.2018 - 05.2020
Birnam Business College - Diploma, Travel & Tourism
Sedco High School - National Senior Certificate,
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