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PIERRETTE BITETE MATSHINGI
Sales Associate
Brazzaville
Summary
Dynamic professional with a proven track record in administrative improvement and problem-solving aptitude, demonstrated at QABULA Holding. Skilled in multitasking and customer service, I boosted office efficiency and enhanced client satisfaction. Leveraged negotiation skills to exceed quarterly growth targets, fostering strong relationships and achieving significant community engagement at ADCC UNICEF.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Administrative Manager
QABULA Holding
09.2016 - 07.2018
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving and making airline reservations.
Retail Sales Associate
Spar Waterkloof
03.2014 - 07.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Call Center Representative
MTN Communications
01.2013 - 11.2013
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Outreach Coordinator
ADCC UNICEF
05.2011 - 02.2012
- Developed network relationships with industry professionals to enhance community awareness and promote services.
- Pursued quarterly growth targets through strong leadership, analysis, problem-solving, team building, and coaching.
- Improved team collaboration with introduction of effective project management tools.
- Enhanced online presence by creating and managing content across multiple social media platforms.
- Coordinated large-scale events that showcased the organization''s mission and services, attracting new supporters and raising awareness about key issues.
- Increased community engagement by implementing strategic outreach initiatives.
Education
Associate of Arts - Hospitality
04.2001 -
Modules:
- Introduction to Hospitality service Excellence
- Service Standards and Protocols
- Career development and Networking
- Teamwork and Leadership
- Technology and Modern Hospitality
- Final Project and Assessment
- Customer-Centric Approach
Associate of Arts - English Language
04.2001 -
Level B2 Modules:
- Communication
- Vocabulary
- Grammar
Associate of Arts - Journalism And Mass Communication
04.2001 -
High School Diploma -
04.2001 -
Skills
Administrative improvement
Documentation and control
Problem-solving aptitude
Multitasking Abilities
Customer Service
Negotiation
Interests
Cooking
Benovelent
Music
Timeline
Administrative Manager - QABULA Holding
09.2016 - 07.2018
Retail Sales Associate - Spar Waterkloof
03.2014 - 07.2016
Call Center Representative - MTN Communications
01.2013 - 11.2013
Outreach Coordinator - ADCC UNICEF
05.2011 - 02.2012
SIM AEROSPACE CENTRE - Associate of Arts, Hospitality
04.2001 -
Batista Church Centre - Associate of Arts, English Language
04.2001 -
IFASCIC - Associate of Arts, Journalism And Mass Communication
04.2001 -
LUMUMBA Institute - High School Diploma,
04.2001 -
Languages
French
Bilingual or Proficient (C2)
English
Upper intermediate (B2)