Phumzile Goodness Zwane

• Making outbound calls to pre-built lead lists to identify qualified business owners and book appointments with the Company’s closers.

• Following the Company’s approved cold call script and objection-handling framework

• Qualifying prospects by identifying pain points, confirming decision-maker status, and assessing fit for the Company’s services

• Setting dispositions after every call in the Company’s CRM (GoHighLevel) • Submitting a screenshot of daily call reporting, including number of dials, unique contacts reached, and appointments set, at the end of each working day.

• Attending all required daily meetings: 30-minute morning meeting with Rob and 30 minute midday meeting with Ryan or assigned manager

• Maintaining professional communication at all times with prospects, clients, and team members.

• Handled outbound customer calls using Max Contacts (BPO platform) to support loan applications.
• Verified existing customer details and updated records within the Lendox application.
• Reviewed and validated new customer data in Lendox, approving qualified applicants for loans.
• Utilized Decision Logic for advanced bank verification to ensure accurate fund deposits.Verified loan-qualifying customers registered with Lendumo, Fineday Funds, Makwa Finance, and Little Lake Lending.

• Served as the first point of contact for customer inquiries, delivering friendly and efficient assistance via email and live chat.
• Supported customers with the Showmax app, billing queries, and issue resolution in a timely and professional manner.
• Managed multiple live chat sessions simultaneously while maintaining service quality.
• Maintained up-to-date knowledge of products and services to provide accurate information and support.
• Utilized Salesforce to log customer interactions and track information for effective case management.

• Assisted blacklisted customers with credit clearance solutions (outside of debt review processes).
• Answered inbound calls and emails, providing professional guidance on credit-related inquiries.
• Prepared and sent customer mandates using the Debi-Check system to authorize transactions securely.
• Supported customers throughout the credit clearance process, ensuring accurate documentation and compliance.

• Confirmed and validated applications received from the call centre for customers seeking credit clearance from blacklisting.
• Completed application forms accurately using the PayTech banking system.
• Conducted detailed credit checks through TPN, Experian, and TransUnion to verify customer eligibility.
• Ensured compliance and accuracy throughout the credit clearance process.