Xaviér Moodley
Appointment Setter
Shallcross
Summary
Ambitious and driven individual with a profound enthusiasm for acquiring new skills and knowledge, embodying a relentless pursuit of personal and professional growth. Despite lacking formal work experience or degrees, a strong commitment to self-improvement and exploration of diverse interests has shaped a unique journey of discovery. Eager to channel adaptability and an unwavering willingness to learn, ready to contribute positively to any opportunity that arises. Passionate about uncovering true interests, poised to make a meaningful impact in any role.
Organized Receptionist and Appointment Setter with 10 months of experience creating schedules, maintaining appointments and assisting team members with administrative tasks. Flexible and versatile professional with expertise in serving as point of contact for prospective clients, handling questions and inquiries via telephone and complying with security regulations.
Diligent Appointment setter with solid track record in managing and optimizing appointment schedules. Adept at fostering client relationships and ensuring seamless communication. Demonstrated ability to utilize organizational skills and time management to enhance team productivity.
Overview
1
1
year of professional experience
11
11
Certifications
Work History
Appointment Setter
Zero Logistics
02.2020 - 10.2020
- Set appointments with salespeople and potential customers.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
- Acted as first point of contact and set appointments for prospective clients.
- Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
- Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Used CRM software to accurately track progress on appointment setting goals and analyze trends for continuous improvement.
- Increased appointment setting success by developing targeted call lists based on potential client needs.
- Maintained detailed records of all appointment setting activities, ensuring accurate reporting and analysis of key performance metrics.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
- Scheduled and confirmed appointments and meetings for senior management team.
- Answered phone calls and answered questions from potential customers.
- Contributed to increased sales revenue by successfully securing meetings between potential clients and account executives.
- Adapted quickly to changes in company offerings or processes, ensuring seamless communication of updated information to prospective clients during outreach efforts.
- Demonstrated exceptional multitasking abilities by managing multiple calendars simultaneously while handling incoming calls from potential clients.
- Communicated with management to provide feedback on value and productiveness of appointment setting process.
- Collaborated with sales team members to share leads and strategies for securing appointments with high-level decisionmakers.
Education
Grade 12 - Matriculated with a Bachelor’s pass and 4 distinctions
Wingen Heights Secondary
Skills
Computer literacy level
Setting appointments
Customer service
Positive attitude
Incoming call reception
Telephone etiquette
Empathy and patience
Goal oriented
Cold calling
Outbound calling
Attention to detail
Meeting sales goals
Time management
Relationship building
Flexible schedule
Lead generation
Teamwork and collaboration
Clear communication
Scheduling appointments
Script reading
Script memorization
CRM software
Sales support
Telephone headset expertise
Client relationship management
FLUENT IN English
Scheduling and calendar management
Outgoing and friendly
Certification
National Senior Certificate
Timeline
Appointment Setter
Zero Logistics
02.2020 - 10.2020
Grade 12 - Matriculated with a Bachelor’s pass and 4 distinctions
Wingen Heights Secondary
MOTIVATION
I am well-suited for this role due to my innate capacity for rapid skill acquisition, coupled with an unwavering dedication to self-improvement. My proactive approach to learning ensures that I swiftly adapt to new challenges, while my relentless pursuit of knowledge enables me to bring fresh perspectives and innovative ideas to the table. My eagerness to grow and contribute, paired with my ability to quickly grasp new concepts, positions me as an asset ready to embrace the demands of this role and exceed expectations.