Phumza Mavuso
Cashier And Waitress
Ajoe Slovo West; Nkandla; Gqeberha
Summary
Dynamic professional with extensive experience in customer service at Pine Lodge, excelling in guest relations and complaint resolution. Proven ability to enhance customer satisfaction through effective communication and time management. Skilled in payment processing and team collaboration, consistently delivering exceptional service and fostering positive dining experiences.
Professional in customer service as a cashier with track record of delivering high standards. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Overview
11
11
years of professional experience
Work History
Waitress
Pine Lodge
02.2022 - 05.2023
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Cashier
Pep Stores
02.2018 - 08.2020
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Controller Cashier
ShopRite Liquors
03.2012 - 05.2017
- Mentored junior staff members, fostering a positive work environment conducive to professional growth and development.
- Implemented cost-saving measures, identifying inefficiencies and reallocating resources to achieve optimal results.
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Ensured compliance with tax regulations by managing the timely preparation and filing of all required returns.
- Completed year-end close processes through effective supervision financial functions and regular treasury transactions.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
No Degree - High School Certificate
Mhlambiso High School
Middledrift 04.2001 -
Skills
Customer service
Dining area maintenance
Guest relations management
Menu recommendations
Active listening
Time management
Payment processing
Complaint resolution
Handling complaints
Team collaboration
Timeline
Waitress
Pine Lodge
02.2022 - 05.2023
Cashier
Pep Stores
02.2018 - 08.2020
Controller Cashier
ShopRite Liquors
03.2012 - 05.2017
No Degree - High School Certificate
Mhlambiso High School
04.2001 -
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