Phumla Nkosi

Experienced Research Consultant and Transcriptionist with:

~A strong background in supporting academic and professional projects through high-quality research and precise transcription work.

~Proven ability to conduct literature reviews.

~Assist in data collection and analysis and contribute to well-structured research reports.

~Demonstrated robust listening, typing, and language skills in transcription.

~Accurately converted audio content into clear, grammatically sound written documents.

Detail-oriented and experienced professional with a specialized focus on Section 37C investigations:

~Ensuring the fair and lawful distribution of death benefits according to the Pension Fund Act.

~Highly skilled in analyzing beneficiary claims, conducting thorough findings, and drafting well-reasoned recommendation reports for the trustees.

~Having a solid background in call centre operations with strengths in clients service, effective communication, and problem resolution.

~Gained experience in Motor Vehicle Accident and Road Accident Fund administration by handling claims with accuracy, empathy, and efficiency.

~Proved proficiency in Microsoft Excel and Word, with robust administrative and documentation skills.

~Maintained confidentiality and meeting tight deadlines.

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.

• Enhanced community engagement by organizing and participating in outreach events.
• Assisted in the planning and execution of fundraisers, generating funds for various community projects.
• Connected with diverse populations within the community through targeted language classes or cultural competency training sessions for volunteers.
• Assisted with creation of monthly reports of outreach, research and educational activities.

Examination Assistant in Quality Assurance:

~Experienced in supporting the quality assurance process during the marking of final matric examination scripts.

~Ensuring accuracy, consistency, and adherence to national marking guidelines.

~Responsible for verifying mark allocations.

~Checking arithmetic accuracy, and flagging any discrepancies for correction.

~Maintained confidentiality and worked efficiently under pressure during tight timelines.

~Demonstrated excellent attention to detail, organizational skills, and a commitment to upholding the integrity of the examination process.