Phumelele Ofentse Kalitshana
Administration Clerk
5634 Boas Crescent; Mohlakeng ,GP
Summary
Developed strong teamwork and customer service skills in fast-paced environment, now seeking to transition into new field. Skilled at effective communication and problem-solving, ensuring smooth operations and positive interactions. Looking to leverage these abilities to contribute meaningfully in new professional setting.
Overview
10
10
years of professional experience
3
3
Languages
Work History
HR Clerk
Aranda Textile Mills
11.2023 - 03.2025
- Maintained accurate records of employee attendance, leaves of absence, and vacation time for payroll purposes.
- Managed confidential personnel files, maintaining accuracy and privacy in compliance with legal requirements.
- Improved benefits administration through diligent tracking of enrollments, changes, and terminations.
- Provided administrative support during internal investigations, ensuring thorough documentation was maintained throughout the process.
- Receptionist reliever- Operating switch board putting calls through relevant people.
- Offered outstanding hospitality throughout clients visit.
HR Intern
Sebopa Learning Academy
11.2021 - 05.2023
- Supported HR team with the creation of comprehensive onboarding materials, improving employee retention rates.
- Managed confidential personnel files, maintaining accuracy and upholding strict privacy standards.
- Tracked employee attendance, identifying trends and providing insights for management to address any potential issues promptly.
- Streamlined recruitment processes for increased efficiency in talent acquisition efforts.
- Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
- Conducted orientations and helped employees complete necessary paperwork to get new hires established and up to speed quickly.
Shop Assistant
The Crazy Store
01.2021 - 06.2021
- Remained calm and composed in tense situations involving angry or upset customers.
- Completed daily tasks accurately and on-time to support shop needs.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Greeted customers entering store and offered assistance with requirements.
- Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
Receptionist
FITSTOP GYM
01.2018 - 10.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
Assistant Teacher
NYS Learnership
11.2014 - 07.2017
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Assisted in implementation of new learning tools, systems and materials.
Education
National N Diploma - Human Resources Management
Westcol TVET College
Randfontein, South Africa 04.2001 -
Grade 12 - Commerce
Phahama Senior Secondary School
Randfontein, South Africa 04.2001 -
Skills
Recruitment and selection
Workload prioritization
Benefits administration
Microsoft Office Suite
Telephone etiquette
Interpersonal Communications
Additional Information
REFERENCES
Sebopa Learning Academy
Thabiso Seopa- Managing Director
072 096 4551
The Crazy Store
Miss Thando Mehlomakulu - Manager
067 614 8151
Timeline
HR Clerk
Aranda Textile Mills
11.2023 - 03.2025
HR Intern
Sebopa Learning Academy
11.2021 - 05.2023
Shop Assistant
The Crazy Store
01.2021 - 06.2021
Receptionist
FITSTOP GYM
01.2018 - 10.2018
Assistant Teacher
NYS Learnership
11.2014 - 07.2017
National N Diploma - Human Resources Management
Westcol TVET College
04.2001 -
Grade 12 - Commerce
Phahama Senior Secondary School
04.2001 -