Pholiswa Mboza
Mitchells Plain
Summary
CURRICULUM VITAE
A hardworking, honest, witty and flexible individual, with good social, communication and interpersonal skills.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work History
Sales Assistant
Waterfront Leathers
01.2005
- Job purpose: Processing of sales on Pastel Evolution, Meeting of monthly targets, Handling of customer repairs, Daily stocktaking, receiving of stock, General housekeeping, Window merchandising and cashing up of daily sales.
Sales Attendant
Zun Accessories
Waterfront
01.2004
- Job purpose: Sales and exchanges, Window merchandising, Daily cash up and Banking, Opening and Closing of the shop, Daily stocktaking.
External Sales Consultant
04.2020 - Current
- Overall job purpose The External Sales Consultant is responsible for actively pursuing sales growth (volume and value) and service delivery competitiveness by :
- Owning & Deliver on all individual performance targets for the allocated portfolio of external sales activities (Full Accountability)
- Support collaborative sales activities between relationship banking, business bank and corporate bank
- Uphold sales disciplines required to support sustainable relationships in relevance to scheme Management
- Plan and conduct education on Absa's value proposition to customers in support of sales, and migration targets within the area
- Identifying opportunities and represent Absa on external sales engagements within assigned areas e.g
- Workplace banking schemes, public forums, major events, festivals etc
- Improving overall Absa performance through the identification of sales, cross sell opportunities and active engagement and partnership with colleagues (branches, across BU, region etc) to deliver against these
- Actively building networks and relationships within the assigned area that supports lead generation and Absa visibility across the region
Retail Sales Consultant
01.2016 - 04.2020
- Job Purpose: Conduct a thorough customer need analysis, through customer engagement in order to provide the appropriate banking advice and guidance
- Act as a single point of reference to appropriately solution the customer
- Be accountable for customer on boarding and end to end sales fulfilment by utilizing the appropriate systems (e.g
- COR and E2E)
- Acquire new primary customer's relationships by utilizing internal and external sources Identify sales gaps by comparing actual performance against target
- Adhering to legislative and regulatory requirements of the company
- Leading a culture of customer centricity and increased customer satisfaction and loyalty, and log all complaints on the appropriate system Build long term relationships with customers
- To grow the Absa customer base through acquisition and increased customer profitability of the identified portfolio
- Gain new customers and increase port folios of current customers through proactive attraction, cross selling, retention and contributing towards the achievement of the branch's sales targets
Senior Service Consultant
Capitec Bank
Kuils River
01.2008 - 01.2016
- Job purpose: To action, coordinate and ensure efficient functioning of the branch in respect of Capitec Bank payment systems, process and procedural compliance, client service, and 2nd In Charge responsibilities
- Paydate management
- Coordinate and monitor in-branch compliance (Journey 2Excellence, branch procedure audits, company procedures, etc.)
- Responsible 2nd In Charge (mentoring and buddying of new employees, ability to guide and motivate staff, and taking responsibility for the branch in the absence of the Branch Manager )
- Client service ( servicing clients and driving a client service culture )
- General administration: Opening of Savings Accounts, Processing of Loan Applications, Cashier duties, namely, (cash deposits, cheque deposits, daily and weekly Cheques reconciliation)
- Bad bebt collection, reaching of monthly targets, Obtaining of good quality referrals from clients
- General housekeeping, Telemarketing, sending and receiving of emails on Microsoft outlook
- Logging client complaint and following them up with the relevant department
- Giving the best client service to all the clients, becoming the second in charge in the absence of the manager
- Performing general banking transactions, namely, Bank card replacements, filling, transfers, and internet and cellphone products.
Education
Secondary - undefined
Bulumko High School
01.2002 - 04.2002
National Certificate in Banking NQF5 - undefined
Milpark Business Collage
01.2020 -
Tertiary, Business Management (Completed National Diploma) - undefined
College of Cape Town CBD Campus
01.2005 - 04.2005
Skills
Tested and Trialed New Banking System within Capitec in development stageMicrosoft OfficeTyping (35 words per minute)Working on Pastel EvolutionSending Emails
Sales expertise
Sales expertise
Decision-Making
Customer Assistance
Product Merchandising
Opening and closing procedures
Customer Service
Personal Information
- ID Number: 8506100319084
- Criminal Offences: None
- Health Status: Excellent
- Gender: Female
- Nationality: South African
- Driving License: Code 8
References
- Gregory Tities, Absa, Branch Manager, 021 91705100, Gregory.Tities@absa.africa
- Mrs. Zurina Bester, Capitec Bank, Assistant Branch Manager, 021 906 9601, 084 488 8545
- Mrs. Sue Motley, Waterfront Leathers, Store Manager, 021 418 1115
Marriage Status
Married
Disclaimer
I declare that all the above information is correct and true
Sa Passport
Yes
Timeline
External Sales Consultant
04.2020 - Current
National Certificate in Banking NQF5 - undefined
Milpark Business Collage
01.2020 -
Retail Sales Consultant
01.2016 - 04.2020
Senior Service Consultant
Capitec Bank
01.2008 - 01.2016
Sales Assistant
Waterfront Leathers
01.2005
Tertiary, Business Management (Completed National Diploma) - undefined
College of Cape Town CBD Campus
01.2005 - 04.2005
Sales Attendant
Zun Accessories
01.2004
Secondary - undefined
Bulumko High School
01.2002 - 04.2002