Ushay Chetty

Key Responsibilities & Duties

• Provided remote technical support for electronic security and alarm systems across multiple banking clients.
• Programmed, configured, uploaded, and downloaded alarm panels remotely using DLS, PowerManage, Wintex, and other security management software.
• Administered and maintained DSC NEO, Ajax, and Texecom alarm systems.
• Diagnosed and resolved alarm system faults through remote troubleshooting and technical support.
• Logged, assigned, tracked and monitored service calls, ensuring timely resolution within service level agreements.
• Coordinated with field technicians, clients, and internal departments to resolve technical issues efficiently.
• Managed client requests, including system configuration changes, user access, scheduling, and alarm programming.
• Generated and maintained technical and operational reports to meet management and client requirements.
• Monitored alarm events and system activity to ensure the continuous operation of security systems.
• Utilised multiple security platforms, including Listener, PowerManage, Capitec ITSM, DLS, Wintex, and the FSK Portal.
• Remotely armed and disarmed security systems where authorized using the FSK Portal.
• Configured communication modules, user profiles, schedules, partitions, and security settings.
• Escalated complex technical issues to the relevant departments for further investigation and resolution.
• Maintained accurate records of service requests, programming changes, and system updates.
• Assisted clients with technical enquiries and provided guidance on the operation of security systems.
• Ensured compliance with company procedures, client security standards, and service level agreements (SLAs).
• Collaborated with project teams during new installations, upgrades, and system commissioning.
• Identified recurring faults and recommended corrective actions, contributing to continuous improvement initiatives.

Client Responsibilities

Capitec Bank

• Programmed and maintained DSC NEO alarm systems using DLS.
• Managed alarm programming, uploads, downloads, user codes, schedules, partitions, and communication settings.
• Supported Capitec branches with alarm faults, technical queries, and system requests.
• Utilised Listener, PowerManage, Capitec ITSM, and DLS to manage incidents and system administration.
• Produced technical and operational reports for management and client requirements.

African Bank

• Programmed and configured Ajax security systems remotely.
• Managed service requests and provided technical support to branches.
• Logged and coordinated service calls with technicians.
• Generated reports and monitored system performance.

NCR (ATM Security Systems)

• Programmed Texecom alarm panels remotely using Wintex software.
• Utilised the FSK Portal to remotely arm and disarm security systems.
• Logged, assigned, and monitored service calls.
• Generated reports and ensured the reliable operation of ATM security systems.

Key Skills

• Technical Support
• Remote Alarm Programming
• Electronic Security Systems
• DSC NEO Programming
• Ajax Systems
• Texecom Wintex
• DLS (Downloading Software)
• Listener
• PowerManage
• Capitec ITSM
• FSK Portal
• Incident & Service Call Management
• Fault Diagnosis & Troubleshooting
• Security Systems Administration
• Client Relationship Management
• Reporting & Documentation
• Stakeholder Communication
• Problem Solving
• SLA Management
• Team Collaboration

Key Responsibilities

• Manage technical support and DLS (Downloading Software) operations for Capitec Bank branches nationwide.
• Serve as the primary technical liaison between Capitec, technicians, control room operators, and internal departments.
• Oversee technical projects from quotation through implementation, completion, sign-off, and invoicing.
• Coordinate project timelines, ensuring renovations and installations are completed on schedule and to a high standard.
• Prepare project quotations, obtain purchase orders (POs), and manage project administration.
• Provide remote technical support for alarm systems, access control, and security equipment.
• Assist field technicians with programming, troubleshooting, and fault-finding during installations and service calls.
• Support Capitec Safety & Security, Projects Team, Branch Support Centre (BSC), and Cash Planning Management with daily operational requests.
• Escalate technical issues to the appropriate departments to ensure timely resolution.
• Manage system configuration changes, including branch schedules, shutter operating times, and security updates.

Control Room & System Administration

• Create and maintain security profiles for new branches, ATM rooms, and shutters.
• Configure decoders, schedules, zones, branch codes, and system parameters.
• Update and maintain NOC (Network Operations Centre) Listener configurations.
• Manage service requests and system modifications for Capitec branches.

DLS Programming & Security System Configuration

• Program DSC Neo alarm panels using DLS software.
• Configure: User accounts and access levels
  Partitions
  Zones
  Communication settings
  Schedules
  PGMs (including shutters, smoke detectors, and pepper spray systems)
  TL280 communication modules
  Keyholder user codes
  System bypasses

Project & Financial Management

• Develop and implement manual billing strategies.
• Create and manage project budgets.
• Prepare accurate quotations and oversee project financial administration.
• Ensure completed projects receive client sign-off before invoicing.
• Build and maintain strong client relationships by understanding business requirements and consistently exceeding expectations.

Key Skills

• Technical Project Management
• Security Systems Administration
• Alarm Systems Programming (DSC Neo)
• DLS Programming
• Network Operations Centre (NOC) Support
• Client Relationship Management
• Stakeholder Communication
• Budget Management
• Quotations & Invoicing
• Technical Troubleshooting
• Remote Technical Support
• Project Coordination
• Access Control & Security Systems
• Team Collaboration
• Problem Solving

Key Responsibilities

• Prepared documentation for internal and external audits, including asset registers, VAT reconciliations, and employee reconciliations.
• Monitored residential, commercial, and council alarm systems using the Listener monitoring platform, ensuring compliance with operational procedures.
• Responded promptly to alarm activations by dispatching armed response units and coordinating emergency responses.
• Investigated and resolved client complaints while maintaining a high standard of customer service.
• Diagnosed alarm system faults through remote troubleshooting and DLS programming.
• Assisted field technicians with technical support, programming, and fault resolution.
• Captured and maintained new site information on the Listener monitoring system, ensuring accurate client records.
• Collaborated with clients' Risk and Security teams by preparing and submitting security reports.
• Provided technical support to clients, technicians, and internal departments regarding security systems and alarm configurations.
• Supported the planning, implementation, maintenance, and continuous improvement of electronic security systems.
• Ensured compliance with quality assurance standards and company security procedures.
• Logged, tracked, and resolved customer queries within agreed service levels.
• Prepared and processed sales invoices, delivery notes, and related documentation.
• Assessed repairable and faulty alarm systems in consultation with the technical department.
• Resolved client account and finance-related queries efficiently.
• Compiled and submitted accurate month-end operational reports to senior management.

Key Achievements

• Successfully supported one of South Africa's largest banking security contracts by delivering reliable technical and operational support.
• Built strong working relationships with clients, technicians, and internal stakeholders through proactive communication and efficient problem-solving.
• Recognized for strong technical knowledge, resulting in being offered continued employment when the Capitec contract transferred to Bidvest Protea Coin.

Key Responsibilities & Duties

• Assisted with the daily administration of the medical practice, ensuring smooth office operations.
• Supported the debtor's function by preparing patient invoices, statements, and account reconciliations.
• Assisted with submitting medical aid claims and following up on outstanding payments.
• Contacted patients regarding overdue accounts and payment arrangements under the supervision of the accounts department.
• Allocated payments received via cash, EFT, card, and medical aid to the correct patient accounts.
• Maintained accurate patient billing records and updated debtor information.
• Assisted in resolving account queries, billing discrepancies, and payment-related enquiries.
• Prepared daily banking summaries and assisted with month-end debtor reconciliations.
• Filed financial records, invoices, receipts, and supporting documentation accurately.

Administrative Duties

• Welcomed patients and visitors in a professional and friendly manner.
• Scheduled, confirmed, and rescheduled patient appointments.
• Registered new patients and updated personal and medical information on the practice management system.
• Answered incoming telephone calls, responded to emails, and directed enquiries appropriately.
• Maintained confidential patient records in accordance with practice policies and POPIA regulations.
• Assisted doctors and nursing staff with administrative support as required.
• Managed filing systems, scanned documents, and captured data accurately.
• Prepared referrals, medical reports, prescriptions, and other practice documentation when requested.
• Ordered office supplies and monitored stationery and consumable stock levels.
• Assisted with general office administration, including photocopying, printing, and document preparation.

Customer Service

• Provided professional and courteous assistance to patients and visitors.
• Assisted patients with account enquiries, payment options, and medical aid-related questions.
• Resolved routine patient concerns promptly and escalated complex issues when necessary.
• Maintained positive relationships with patients, doctors, medical aid schemes, laboratories, and suppliers.

Key Skills

• Debtors Administration
• Medical Billing
• Medical Aid Claims Processing
• Account Reconciliation
• Patient Administration
• Reception & Front Office Support
• Data Capturing
• Microsoft Office (Word, Excel, Outlook)
• Record Management
• Customer Service
• Telephone Etiquette
• Time Management
• Attention to Detail
• Communication Skills
• Confidentiality (POPIA Compliance)
• Teamwork and Organisation