Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic
Phindisile Hlatswayo

Phindisile Hlatswayo

Midrand

Summary

I am an organised, efficient and hard working person. I am a mature team worker and adaptable to any working environment,I am keen and willing to learn new skills with good communication and listening skills. A very honest and friendly person with debt collection background, i can work well under pressure and adhere to strict deadline. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience

Work History

Debt collector

Kumyolz investments
Midrand
- Current
  • Inbound and outbound calls, debt collection, data capturing and handling customer queries

Debt collector

Zenzo Trading and projects
Midrand
05.2021 - 11.2021
  • Inbound and outbound calls, debt collection, data capturing and handling customer queries, allocation of payments
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Collected on delinquent accounts to reduce overdue balances.
  • Responded to customer inquiries and provided detailed account information.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Worked with customer to create debt repayment plan based on current financial condition.

Debt collector

Kumyolz investments
Midrand
07.2020 - 04.2021
  • Inbound and outbound calls, debt collection, data capturing and handling customer queries, allocation of payments
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Collected on delinquent accounts to reduce overdue balances.
  • Responded to customer inquiries and provided detailed account information.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Packer

Keyes beyers chocolate
Kempton Park
08.2019 - 03.2020
  • Foiling of chocolates, Wrapping, pricing and packing chocolates into boxes
  • Cleaned and maintained production area and equipment.
  • Placed items into bags, boxes or other containers.
  • Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
  • Completed daily orders with expert picking and packing of shipments.
  • Passionate about learning and committed to continual improvement.

Packer

Keyes beyers chocolate
Kempton Park
10.2018 - 03.2019
  • Foiling of chocolates, Wrapping, pricing and packing chocolates into boxes.
  • Re-packaged damaged or incorrectly packaged items.
  • Utilized adhesive labels and other materials to package items.
  • Cleaned and maintained production area and equipment.
  • Placed items into bags, boxes or other containers.
  • Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
  • Passionate about learning and committed to continual improvement.

Education

Matric/ Grade 12 -

Lambalati Secondary School
01.2016 - 05.2016

Skills

Self disciplineundefined

Personal Information

  • Date of Birth: 01/22/99
  • Gender: Female
  • Nationality: South African
  • Driving License: No

References

  • Kgaugelo, Manager, Kempton Park, Spartan, 0632526839
  • Zinathi Sibisi, Team leader, Midrand, 0604413349
  • Phumzile Khoza, Supervisor, Midrand, 0783025367

Timeline

Debt collector

Zenzo Trading and projects
05.2021 - 11.2021

Debt collector

Kumyolz investments
07.2020 - 04.2021

Packer

Keyes beyers chocolate
08.2019 - 03.2020

Packer

Keyes beyers chocolate
10.2018 - 03.2019

Matric/ Grade 12 -

Lambalati Secondary School
01.2016 - 05.2016

Debt collector

Kumyolz investments
- Current

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Phindisile Hlatswayo