Phindisile Hlatswayo
Midrand
Summary
I am an organised, efficient and hard working person. I am a mature team worker and adaptable to any working environment,I am keen and willing to learn new skills with good communication and listening skills. A very honest and friendly person with debt collection background, i can work well under pressure and adhere to strict deadline. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Debt collector
Kumyolz investments
Midrand
- Current
- Inbound and outbound calls, debt collection, data capturing and handling customer queries
Debt collector
Zenzo Trading and projects
Midrand
05.2021 - 11.2021
- Inbound and outbound calls, debt collection, data capturing and handling customer queries, allocation of payments
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Maintained accurate records of customer accounts, payments and payment plans.
- Collected on delinquent accounts to reduce overdue balances.
- Responded to customer inquiries and provided detailed account information.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked with customer to create debt repayment plan based on current financial condition.
Debt collector
Kumyolz investments
Midrand
07.2020 - 04.2021
- Inbound and outbound calls, debt collection, data capturing and handling customer queries, allocation of payments
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Maintained accurate records of customer accounts, payments and payment plans.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Collected on delinquent accounts to reduce overdue balances.
- Responded to customer inquiries and provided detailed account information.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Packer
Keyes beyers chocolate
Kempton Park
08.2019 - 03.2020
- Foiling of chocolates, Wrapping, pricing and packing chocolates into boxes
- Cleaned and maintained production area and equipment.
- Placed items into bags, boxes or other containers.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Completed daily orders with expert picking and packing of shipments.
- Passionate about learning and committed to continual improvement.
Packer
Keyes beyers chocolate
Kempton Park
10.2018 - 03.2019
- Foiling of chocolates, Wrapping, pricing and packing chocolates into boxes.
- Re-packaged damaged or incorrectly packaged items.
- Utilized adhesive labels and other materials to package items.
- Cleaned and maintained production area and equipment.
- Placed items into bags, boxes or other containers.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Passionate about learning and committed to continual improvement.
Education
Matric/ Grade 12 -
Lambalati Secondary School
01.2016 - 05.2016
Skills
Self disciplineEmotional intelligence
Patience and Persistence
Performance Improvements
Stress Tolerance
Customer research
Negotiation
Call center experience
Adaptability and Flexibility
Excellent Communication
Active Listening
Teamwork and Collaboration
Problem-Solving
Negotiation and Resolution
Time Management
Self Motivation
Team Collaboration
Personal Information
- Date of Birth: 01/22/99
- Gender: Female
- Nationality: South African
- Driving License: No
References
- Kgaugelo, Manager, Kempton Park, Spartan, 0632526839
- Zinathi Sibisi, Team leader, Midrand, 0604413349
- Phumzile Khoza, Supervisor, Midrand, 0783025367
Timeline
Debt collector
Zenzo Trading and projects
05.2021 - 11.2021
Debt collector
Kumyolz investments
07.2020 - 04.2021
Packer
Keyes beyers chocolate
08.2019 - 03.2020
Packer
Keyes beyers chocolate
10.2018 - 03.2019
Matric/ Grade 12 -
Lambalati Secondary School
01.2016 - 05.2016
Debt collector
Kumyolz investments
- Current