Phindile Qwabe
Durban
Summary
Highly dedicated and customer-focused Security Officer with a strong commitment to maintaining high standards of safety and security. Proven ability to provide exceptional customer service, protect personnel and assets, and ensure full PSIRA compliance. Experienced in diverse security operations, including surveillance, access control, incident response, and conflict de-escalation.
Overview
1
1
Certification
5
5
years of post-secondary education
9
9
years of professional experience
Work History
Senior Security Officer
Durban Metro Municipality
08.2024 - Current
- 1. Led and supervised junior security officers and guards, ensuring adherence to protocols and performance standards
- Monitor officer performance, conduct disciplinary action when needed
- Ensure all officers follow company SOPs, code of conduct, and uniform standards
- Create and manage shift rosters, attendance, and leave schedules
- 2. Conducted comprehensive security assessments, identifying vulnerabilities and implementing measures to enhance site security
- Conduct risk assessments and identify security threats on site
- Plan and oversee foot patrols, vehicle patrols, and CCTV monitoring
- Ensure all access points, gates, and perimeters are secure
- Respond to alarms, incidents, and emergencies quickly and professionally
- Control access: visitor registration, ID checks, search procedures, vehicle inspections
- 3. Investigated security incidents and breaches, documenting findings and coordinating with law enforcement for resolution
- Investigate incidents: theft, trespassing, accidents, fights, fire
- Collect evidence and take statements during investigations
- Write detailed incident reports, occurrence book entries, and daily shift reports
- Maintain proper record-keeping of keys, firearms, radios, and equipment
- 4. Enforced safety regulations and procedures
- Lead during emergencies: evacuations, fire, medical incidents, bomb threats
- Enforce health & safety rules and fire safety procedures
- Ensure first aid kits, fire extinguishers, and emergency equipment are in place
- Conduct regular drills with staff
- 5. Served as main contact for clients and security
- Act as the main contact between client, management, and security team
- Provide professional customer service to 9staff, visitors, and tenants
- Attend client meetings and give feedback on security matters
- Liaise with law enforcement, emergency services, and other agencies
- 6. Monitored compliance with security regulations
- Ensure compliance with PSIRA regulations and company policies
- Monitor and maintain security equipment: CCTV, radios, access control, alarms
- Manage lost & found, logs, and visitor registers
- Submit weekly/monthly reports to management
Security Officer
Discovery Durban City
03.2017 - 07.2024
- Patrolled community decks, surrounding areas, and restricted zones 24/7 to deter theft and vandalism while ensuring overall safety.
- Conducted 24/7 patrols of community decks, surrounding areas, and restricted zones to prevent theft, vandalism, and ensure overall safety.
- Operated metal detection screening for passengers, crew, luggage, and stores during embarkation per ISPS Code.
- Investigated incidents of theft, assault, and alcohol/drug violations; documented findings in detailed reports for Senior Officers.
- Managed crowd control during embarkation, disembarkation, tender ports, and high-capacity events to prevent bottlenecks.
- De-escalated conflicts and managed intoxicated passengers through effective conflict resolution and crisis management techniques.
- Controlled access through gangway security: verified ID cards, cruise cards, and visitor passes.
- Provided security escort for cash transfers, valuables, and VIP guests.
- Maintained accurate security logs and daily shift reports.
Education
Grade 12 / Matric Senior Certificate with Exemption -
Entonjeni High School
Ladysmith 01.1991 - 12.1995
Skills
- CCTV & Alarm Systems (Hikvision, Milestone, Bosch)
- PSIRA compliance
- Access control management
- Maritime security
- Fire safety procedures
- First aid training
- Patrol and surveillance
- Search and screening
- Conflict De-escalation & Crisis Management
- Report writing
- Situational Awareness
- Clear communication
- Teamwork (Coordination with SAPS, EMS, Ship Crew)
- Integrity and discretion
- Physical fitness
- Conflict De-escalation & Crisis Management
- Report writing
Certification
- Drivers License: Code 10
- First Aid Certificate: August 2024 – November 2024
Timeline
Senior Security Officer
Durban Metro Municipality
08.2024 - Current
Security Officer
Discovery Durban City
03.2017 - 07.2024
Grade 12 / Matric Senior Certificate with Exemption -
Entonjeni High School
01.1991 - 12.1995