Phindile Mjona

• Excelled in working independently as well as collaborating with teams, utilizing strong multitasking skills to manage competing priorities.
• Confirming and closing of job ticket on a weekly basis
• Corrected data entry errors to prevent duplication or data degradation.
• Creating weekly RCA report and non- compliance report
• Attending to job ticket queries from employees
• Ensure filling of job ticket is done accordingly

Scanned, filed and transmitted various documents and adhered to digital filing procedure

• Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
• Carefully reviewed all documents and reports for completeness
• Creating of notifications for the department
• Managing departmental consumables, stationery etc.
• Coordinating departmental events (graduations, students and employees bursary awarding ceremonies

• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
• Sorted and organized files, spreadsheets, and reports.

• Remained calm and composed in tense situations involving angry or upset customers.
• Completed daily tasks accurately and on-time to support shop needs.
• Assisted customers in locating items, ensuring a positive shopping experience.
• Greeted customers entering store and offered assistance with requirements.
• Previously worked as a Shop Assistant, where I consistently exceeded daily sales targets by up to 20%, maintained 98% customer satisfaction ratings, and played a key role in store merchandising and stock management.