Phindile Gebe
Boksburg,GP
Summary
Motivated, Hardworking, desciplened and passionate job seeker with strong organizational skills eager to secure entry level of RTMC positision. 6 years of xperience in the banking industry. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
2
2
Languages
Work History
Service Consultant
Capitec Bank
Boksburg, South Africa
10.2016 - Current
- Provided information about service procedures and expected timelines.
- Documented payment details and personal information on customer accounts.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Documented problems and corrective actions to maintain records.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Effectively communicated with customers about account changes, new Type products or services and potential Type upgrades.
- Delivered excellent customer service, resulting in consistent Number% customer satisfaction rating.
- Increased efficiency and team productivity by promoting operational best practices.
Education
Diploma - Marketing Management And Research
Mangosuthu University of Technology
Kwazulu Natal Umlazi 02.2011 - 12.2015
Matric - Matric
Lekamoso Secondary School
Gauteng Etwatwa 01.2005 - 12.2009
Skills
Complaint resolution
Telemarketing expertise
Customer Relations
Sales expertise
Till counting
Receiving support
CRM
Multi-line phone talent
Money handling abilities
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Service Consultant
Capitec Bank
10.2016 - Current
Diploma - Marketing Management And Research
Mangosuthu University of Technology
02.2011 - 12.2015
Matric - Matric
Lekamoso Secondary School
01.2005 - 12.2009