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Phindile Dimane
Office Administrator
Durban
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
Driver's License
9
9
years of post-secondary education
3
3
Languages
8
8
Learner Driver's License
Work History
Office Administrator
South African Speech-Language Association
02.2022 - Current
- Website management and assist in marketing
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
- Edited documents to improve accuracy of language, flow, and readability.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Optical Dispensing Assistant
Spec Savers
12.2020 - 12.2022
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Collaborated with optometry staff to reach individual and team goals.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Prepared and administered medications to patients as prescribed by optometrist.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
Personal Assistant
MyIntelliHub
East London
03.2018 - 10.2020
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained appropriate filing of personal and professional documentation.
- Displayed absolute discretion at handling confidential information.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Attended meetings, took notes and tracked action items.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Used discretion when handling confidential information.
- Facilitated transportation to and from appointments.
- Kept detailed track of household and maintenance inventory and schedules
Education
Bachelor of Administration - Public Administration And Supply Chain Management
02.2017 - 12.2020
National Senior Certificate - Accounting And Business Management
01.2012 - 12.2016
Skills
Payroll Administration
General Administrative Support
Bookkeeping
Microsoft Office
Interests
Listening to music
Cooking
Additional Information
References are available upon request (POPIA Compliance)
"Take pride in how far you've come. Have faith in how far you can go. But don't forget to enjoy the journey." - Michael Josephson
Timeline
Office Administrator - South African Speech-Language Association
02.2022 - Current
Optical Dispensing Assistant - Spec Savers
12.2020 - 12.2022
Personal Assistant - MyIntelliHub
03.2018 - 10.2020
University of KwaZulu Natal - Bachelor of Administration , Public Administration And Supply Chain Management
02.2017 - 12.2020
Marina High School - National Senior Certificate, Accounting And Business Management
01.2012 - 12.2016