Phindile Antonette Mahlangu
Sales Consultant
Centurion
Summary
Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.
Overview
8
8
years of professional experience
Work History
Sales Consultant
Woolworths
07.2017 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed and implemented marketing plans to increase brand awareness and drive sales, that made department sales to increase by 10% progressively.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained sense of urgency in answering customer questions and requests through voice messaging and face to face.
- Maximized customer retention by resolving issues quickly.
- Volunteered for extra shifts during implementations and launches of 7 new stores.
- Used in-store system to locate inventory and place special orders for customers.
Waitress
Spur
02.2017 - 05.2017
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
Education
Diploma - Business Administration
Richfield Graduate Institute of Technology
Pretoria Skills
Adaptability
Accomplishments
- The Difference Award, 2019, For the unique contribution to the business by doing something extraordinary, extra mile and exceptional.
- Silver Award, 2023, In recognition of being a silver award recipient at the CEO Excellence Awards ceremony in Cape Town.
- Recognition by CEO of Fashion Beauty and Homecare, Recognized 3 times and invited for Roadshows in the Head offices in Cape Town.
- Video Contribution, Created a video shared in the National WhatsApp Group on how to fold jeans in a unique way.
- Wedit Stores Development, Collaborated with team in the development, implementation, launch, and opening of 7 new stores.
- Leadership Role, Managed to lead the team in my Line manager's absence for 3 weeks.
- Product Issue Resolution, Resolved product issue that made the products not making sales.
Timeline
Sales Consultant
Woolworths
07.2017 - Current
Waitress
Spur
02.2017 - 05.2017
Diploma - Business Administration
Richfield Graduate Institute of Technology
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