Phindani Nene
Amanzimtoti
Summary
Operations manager with extensive experience in retail gambling and casino sectors. Expertise in customer service management, retail inventory control, and time management. Proven track record of driving sales and enhancing operational efficiency. Graduate of Durban University of Technology with strong professional acumen.
Overview
15
15
years of professional experience
Work History
Senior Business Partner-Operations SA & Mozambique
Hollywoodbets Sportsbook
Durban, South Africa
06.2022 - Current
- Spearheaded strategic direction and business improvement initiatives, aligning ibranch operations with market needs in South Africa and Mozambique.
- Drove market share expansion by developing and executing innovative online betting solutions.
- Cultivated long-term business relationships, enhancing revenue and market share via innovative online betting solutions.
- Collaborated with regional management and business development teams to improve reporting processes, driving insights on productivity and innovation.
Coastal Manager- Mobile Operations
Hollywoodbets
04.2021 - 05.2022
- Implemented national mobile betting strategies to enhance customer acquisition and drive mobile betting revenue growth.
- Managed mobile department operations across coastal regions: KwaZulu Natal, Eastern Cape, and Western Cape, ensuring alignment with organisational objectives.
- Monitored staff performance and developed improvement plans.
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Developed and delivered comprehensive training programmes, improving team skills and performance.
Regional Operation Manager
Hollywoodbets
04.2019 - 03.2020
- Implemented national mobile betting strategies and managed department to grow customer base and increase mobile betting revenue.
- Directed mobile department operations in KwaZulu Natal region, improving team efficiency.
- Coordinated strategic plans for administrative services management and optimisation to best use available resources.
- Addressed customer complaints and queries promptly, maintaining high levels of customer satisfaction.
- Led cross-functional teams in project execution, delivering projects on time and within budget.
Senior Area Manager- Mobile Operations
Hollywoodbets
03.2018 - 03.2019
- Implemented national mobile betting strategies and managed department to grow customer base and enhance mobile betting revenue.
- Oversaw mobile department operations in KwaZulu Natal region, ensuring efficient service delivery and customer satisfaction.
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
- Evaluated employee performance, identifying high potentials for leadership roles and succession planning.
- Motivated sales staff to continuously improve strategies through competitions and personalised coaching plans.
Area Manager KZN
Hollywoodbets
04.2016 - 02.2018
- Managed resource allocation to optimise costs and achieve targets.
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
- Evaluated employee performance, identifying high potentials for leadership roles and succession planning.
- Motivated sales staff to continuously improve strategies through competitions and personalised coaching plans.
Branch Manager
Hollywoodbets
06.2011 - 12.2015
Education
Strategic Management Learnership -
Star Factory
04-2023
Higher National Diploma -
Durban University of Technology
Durban01-2008
Skills
- Strategic planning
- Operations management
- Project coordination
- Budget management
- Revenue growth strategies
- Sales strategy development
- Business relationship management
- Operational efficiency
- Regulatory compliance
- Inventory oversight
- Leadership and team management
- Customer service excellence
- Communication skills
Languages
English
References
- Sandisiwe Bhengu, Hollywoodbets, 0732279620
- Shanon Dhurghia, Hollywoodbets, 0618311258, shanond@hollywoodbets.net
Websites, Portfolios and Profiles
linkedin.com/in/phindani-ne-ne-95b661138
Timeline
Senior Business Partner-Operations SA & Mozambique
Hollywoodbets Sportsbook
06.2022 - Current
Coastal Manager- Mobile Operations
Hollywoodbets
04.2021 - 05.2022
Regional Operation Manager
Hollywoodbets
04.2019 - 03.2020
Senior Area Manager- Mobile Operations
Hollywoodbets
03.2018 - 03.2019
Area Manager KZN
Hollywoodbets
04.2016 - 02.2018
Branch Manager
Hollywoodbets
06.2011 - 12.2015
Strategic Management Learnership -
Star Factory
Higher National Diploma -
Durban University of Technology