Nature and Travelling
Philisiwe Emerald Gasa
Consultant
Mayfield Park
Summary
Have experience in working as part of a team and individually. A dependable person who is great at time management. Learn things quickly and always keen to learn new things.
Overview
2023
2023
years of professional experience
2
2
years of post-secondary education
Work History
Sales Consultant
Nu Skin
Johannesburg
05.2022 - 08.2022
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Followed up with existing customers to provide additional support and address concerns.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Maximized customer retention by resolving issues quickly.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
Consultant (Banker-Risk Department)
Standard Bank
Johannesburg
1 2007 - 06.2021
- Mitigating Fraud
- Identifying/Opening fraud case for cards which are compromised
- Online Banking and for mobile app and Internet Banking de-linking
- Securing fraudulent funds from any account (external and internal accounts)
- Stopping, tracing and ordering cards (compromised cards, lost retained stolen)
- Activation of cards for international use
- Authorizations of manual payment for merchants
- Online purchases security (3d secure)
- Travel wallet queries card
- Ensuring that all client queries ad resolved in Fist call resolution
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
Education
No Degree - Public Relations
UNISA
Johannesburg, South Africa 11.2024 - 12.2024
National Diploma - Accounting 1-3rd year, Tax 1&2, Small business Management, Quantitative techniques, Auditing, Cost Management Accounting
Durban University of Technology
Durban 01.2004 - 01.2006
MATRIC - English, Business economics, Mathematics, Accounting, IsiZulu, Geography
Rossburgh High School
Durban 12.2001 - 12.2001
Skills
Cross-selling products and services
Fullnames
Philisiwe Emerald
Homelanguages
Zulu
Drivinglicensecode
EC1
References
- Shalini Rooplall, Standard Bank, 010 249 4416
- Mr Sidney Ngcobo, Safrican Insurance, 076 688 1088
- Mr Lazarus Bhagalu, LazAir Air-condition, 031 502 2020
Personal Information
- ID Number: 8306130357083
- Nationality: South African
- Marital Status: Married
Interests
Reading and exercising
I love reading interesting books which helps stimulate my mind and boosts my critical thinking. Exercising improves my mood and helps with stress levels.
Timeline
No Degree - Public Relations
UNISA
11.2024 - 12.2024
Sales Consultant
Nu Skin
05.2022 - 08.2022
National Diploma - Accounting 1-3rd year, Tax 1&2, Small business Management, Quantitative techniques, Auditing, Cost Management Accounting
Durban University of Technology
01.2004 - 01.2006
MATRIC - English, Business economics, Mathematics, Accounting, IsiZulu, Geography
Rossburgh High School
12.2001 - 12.2001
Consultant (Banker-Risk Department)
Standard Bank
1 2007 - 06.2021
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