Phelisa Lucia Potye-Gijana
Quality Manager
Eersterivier
Summary
I am a professional female who is prepared to achieve the desired goals of the Job description. I have working experience in Water Lab, Food Industry, SAPS and Educational Institution performing quality control/assurance work related duties. I am very quality focused, logical and methodical individual. I am goal directed and able to follow –through. I am honest and trustworthy, helpful and understanding. I strive for accuracy and detail also a conscious person. I make my decisions based on facts. I am not afraid to volunteer information that might improve the organizational operations effectively. I like to interact with other people and adapt easily to different kinds of environment. I have good communication skills (interpersonal and Written), telephone skills. I can work with different kinds of people from different cultural backgrounds. I can speak, read and write isiXhosa, and English fluently. My Zulu and Afrikaans knowledge is basic. I am currently employed under DHET as an Assistant Director: QA, Audit, Fraud and Risk in the College of Cape Town Central Office. I am a hard worker, self-motivated, goal-oriented individual who is always looking for a challenge to enhance my skills and knowledge. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
20
20
Certifications
4
4
Languages
Work History
Assistant Director in Quality Assurance and Internal Audit
DHET, College of Cape Town
CAPE TOWN
04.2023 - Current
- Implement, Management, Maintenance and Continuous Improvement of QMS and any other Management Systems Standard adopted by the College
- Ensure that processes needed for the QAS are established, communicated, implemented, maintained, improved and correctly linked together.
- Maintain the architectural integrity of the QAS by monitoring and evaluating the effectiveness and compliance with ISO 9001, and any other adopted ISO and related Prescripts.
- Render support and advisory services to the Process Owners, Senior Management Team and The Principal as well as other affected stakeholders giving expert advice to ensure the process/es meet/s user requirements and customer expectations and delivers business value.
- Maintain integrity of QMS by ensuring that Process Owners conduct departmental document reviews, Support visits and M&E visits to ensure standardization and internalization of common practices and performance.
- Act as a channel for feedback from the users interfacing with the College processes, concerning issues of handling improvement ideas.
- Serving as a point of contact for technical questions about the QMS and other MSS process and requirements.
- Ensure Quality Assurance Policies are relevant, communicated and understood by all employees.
- Establish measurable Quality Objectives and persuade reluctant staff to adapt and incorporate quality requirements.
- Develop QMS and other MSS training needs, facilitate the training interventions to capacitate EEC Community and management with QMS and other MSS requirements and developments.
- Plan and Conduct ISO systems Internal Audits for the College
- Develop internal audit scopes, criteria, roles & responsibilities, audit schedules and relevant tools for internal audits.
- Conduct internal audits, raise non-conformances and highlight opportunities for improvement where applicable.
- Generate consolidated audit reports and forward to the Principal, Departmental Managers and Campus Managers, for notice or action.
- Monitoring that all raised NCR are handled properly.
- Offer technical guidance on handling complex NCR
- Conduct Customer Satisfaction Surveys
- Consultation with affected stakeholders to establish service being delivered – Internal Cooperation strengthening.
- Develop Customer service standards “charter”, Policy, and complaints process for the college.
- Generate and distribute Customer Satisfaction Survey documentation for all stakeholders.
- Moderate/ generate Survey Reports, distribute and discuss way forward to improve customer satisfaction.
- Schedule and Conduct Management Risk Assessment Reviews for the College
- Schedule & conduct/facilitate Management Review to ensure continuing suitability, adequacy, and effectiveness of the QMS.
- Provide feedback to top management on the effectiveness of the quality management system, on the performance of the quality management system and any need for improvement. Promote systematic continuous improvement.
- Execute ‘To Do List’ recommendations for improvements.
- Use management reviews as opportunities for improvement.
- Generate evidence-based decisions for the College.
- Generate quality management systems reports.
- Collate and analyze performance data and charts against defined parameters. Adjust, if necessary, to ensure compliance to targets.
- Administer and manage the electronic quality management system – by ensuring updated and relevant documents are accessible.
- Ensure all reviewed and developed processes/procedures and policies are communicated and records for such kept.
- Manage and Support QMS Officer Performance, through the periodic performance reviews rendering timeous feedback.
- Conduct Trainings on Newly developed Quality Management Digital Platform.
- Do Campus Visits and introduce staff members and conduct trainings.
- Ensure that all College staff has passwords to the Digital QMS System.
- Ensure that Staff Members buy in to the newly introduced QMS System.
- Operate all Non-Conformances, Incidents, Customer Complaints, Change Management and ICT Ticketing through the QMS digital platform.
- Facilitate the College towards Maturity Model.
- Facilitate Maturity Model Meetings for the College and DHET visits
- Do submissions to the DHET on behalf of the College
- Serve as a contact person between the DHET and the College
- Compile Action plans for all departments and do final submissions to DHET.
- Facilitate the College towards Risk Management
- Arrange risk workshops for the College
- All Campuses identify risks, ratings, mitigation strategies and current controls
- Responsible for drafting risk registers for all Departments and their monthly submissions
- Submit monthly risk reports to Executive Management
- Consolidate Risk Reports and present to SMT and College Council
- Reason for wanting to leave: Principles, Values and Career Growth
Quality Assurance Officer in Ballistics Section
South African Police Services, Forensic Science Laboratory
CAPE TOWN
04.2018 - 04.2023
- Implementation of Quality Assurance Principles within the applicable environment.
- Establishing quality management systems in line with the ISO Standards: ISO 9001, 17020, 17025, 14001 and 45001 within the environment.
- Maintenance of Quality Management system.
- Compliance Monitoring within the Ballistics Component
- Facilitating review of Quality Standard Operating Procedures, Forms and Policies for (DFS, FSL and Ballistics Units.
- Conduct supplier and operational audits (System and Process audits) according to ISO 17025:2017.
- Compile Audit reports and report Non-Conformances to Departmental Manager.
- Facilitate corrective actions for Quality and Process improvements.
- Responsible for QMS document control and control of records (Standard Operating Procedures and Forms: Reviews, Storage and Archives)
- Establishing and implementing Proficiency Testing program for the pass and failure rate of members.
- Arrange inter laboratory tests comparisons.
- Procedure witnessing on all SOPS for the Ballistics unit and checking compliance with ISO 17025: 2017
- Attend departmental meetings and present monthly quality trend analysis statistics.
- Monitor proper Equipment Utilization within the unit.
- Establishment of quality circles within the environment.
- Conduct and manage document storage through PCEM System.
- Conduct Customer Satisfaction Surveys to ensure service delivery of the Ballistics Unit
- Induction of new employees by doing presentations of Quality Awareness within the section (Quality Circles).
- Ensure compliance within the unit to all applicable standards.
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 30%.
- Reason for Leaving: Career Growth, got a Senior Position at the College of Cape Town.
Quality Control Technologist
Southern Canned Products (SCP)
CAPE TOWN
10.2010 - 04.2018
- Planning, organizing, (analytical inspection and testing) the necessary procedures on packaging materials, raw materials, ingredients, in-process batches and final products, recording the results and advising adjustments/status when applicable/necessary.
- Implementing and assuring compliance of food safety standards
- Overseeing production processes and QA/QC processes
- Ensuring that goods and services are produced efficiently and that the correct amount is produced at the right cost and level of quality
- Ensuring traceability of all received and dispatched materials, Understanding the industries’ agricultural influences on quality and challenges to variation from standards
- Comprehensive understanding of all products manufactured by the plant as well as the raw materials, packaging materials, and operations required in the manufacturing process including quality specifications and standards
- Determining human and material resources needed
- Determining QA/QC standards
- Assessing project and resources requirements
- Estimating costs and setting the quality standards
- Monitoring the production processes and adjusting schedules as needed
- Assisting with selection and maintenance of equipment
- Monitoring worker performance, Identifying training needs
- Determining timescale required to complete job
- Scheduling all Food Safety, Management Review and Continuous Improvement Meetings
- Assisting with creating, planning, organizing, review and maintenance of the necessary work instructions and procedures to assure quality and safe products.
- Supporting the establishment and improvement of minimum standard specification for practices and procedures to assure quality and safe end products.
- Assisting with trouble shooting and corrective action activities, including validation and verification activities.
- Investigating, compiling, documentation of Non-Conformance Report and giving feedback to customers.
- Arranging calibrations of laboratory equipment and ensuring that calibration certificates are valid and maintained.
- Appointed duties of a Pest, and Personnel Health & Hygiene Control Officer.
- SHEQ Coordination
- SHEQ coordination and ensuring that SHEQ guidelines are followed E.g. site inspections are in conformance with applicable labor regulations and compile monthly reports with findings/deviations and present to Management (Production, Warehouse, Administration, Staff Canteens, and Laboratories)
- Maintenance of First Box and doing first aid for employees
- Registration of Employees on COIDA
- Facilitation of the factory staff annual medicals through an approved service provider (LOH).
- Waste Management (Hazardous and Non-Hazardous Waste)
- Comprehensive Staff Training
- New employees on Quality induction, learning program, Hygiene and Quality awareness in the production facility.
- Student in-take Trainer
- CPUT Food Technology interns for annual experiential training overseeing the following: Industrial training, personal development, readiness for workplace environment.
- Facilitation of daily attendance, reporting and performance reviews.
- Practical Training Appraisals once most of the training is covered and assign Authority to Perform work independently.
- Liaising their work progress with the Institution (CPUT) Management.
- Assisting and facilitation of their industrial training projects.
- Internal Auditing (ISO 9001, ISO 22000:2005), Food Safety and HACCP.
- Doing on-site monthly internal audits for all departments to ensure quality improvement and conformance to the applicable ISO standards and adherence to company policy manual.
- External Audit
- Doing approved supplier audits to check conformance to applicable food safety standards. (ISO 9001, ISO 22000:2005), Food Safety and HACCP.
- Monitoring Supplier quality
- Laboratory administration: e.g.
- Releasing of products and/or processes and issue of approved Certificates of Analysis.
- Releasing packed and approved products on SAP System.
- Printing of labels for final products.
- Liaison with contacts.
- Supervising stock take and lab inventory of chemicals and consumables.
- Performing both delegated and non-delegated departmental activities.
- SUBORDINATES: 5 X Lab Analysts, 3 x Quality Control Trainees
- KEY RESULT AREAS: QUALITY CONTROL & ASSURANCE, TRAINED STAFF, ANALYSED PRODUCTS & DOCUMENT CONTROL AND ADMINISTRATION.
- INTERNAL/EXTERNAL CONTACT: INTERNAL: Production, Stores, Logistics and Purchasing EXTERNAL: Suppliers, Training Institutions Clients/Customers
- Appointed as a member of Food Safety Team within the company.
- Appointed as a First Aider, Health, and Safety representative member within the company.
- Served as Chairman of Employment Equity within the company (2013 – 2017).
- Reason for leaving: Career Growth, got a Senior Position at SAPS
Quality Controller
Good Hope International Beverages (Clover SA)
CAPE TOWN
08.2004 - 10.2010
- Quality Control Analysis during online production of Juice, Soy Milk and Wine.
- Blending of juice and Soy Milk to in-house product specification (Acidity
- Brix, Color and Clarity (Juice Products) Total Solids& ph. (Soy Products), Filterability Index & Total SO2 in (Wine Products).
- Analysis of raw materials as per certificate of analysis received and guideline specification.
- Monthly stock taking of chemicals, lab consumables and ordering of new stock.
- Incubation control of the final product after a specific period at different heat settings to verify heat stability.
- Training of students for annual experiential learning.
- Analysis of cleaning chemicals for (CIP)
- Document control (Certificate of Analysis, product specifications, final product packed and receipt destination forms.
- GMP Officer (Pest Control, Hygiene, Waste Management and Medical Health of employees).
- Stock taking of lab chemicals and consumables.
- Reason for Leaving: Career Growth- My Manager left for SCP to start it from scratch and approached me to join the new factory with a Senior Position.
- Championed process improvements within the team, promoting best practices that led to higher overall product quality levels.
- Rejected materials, components, and finished products and documented reasons.
- Performed continuous reviews of quality management system.
- Conducted employee audits to check production performance against process standards.
- Maintained detailed records of all inspections, tests, and audits for easy reference and management review.
- Developed comprehensive quality control documentation, providing clear guidelines for staff adherence.
- Calibrated tools and equipment to meet requirements.
- Sorted product and provided expertise on non-conforming product requirements.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Assessed incoming parts for adherence to production requirements.
- Spearheaded efforts to establish a company-wide culture of quality, consistently demonstrating commitment to excellence throughout all aspects of work performed.
- Inspected inbound and outbound products for compliance with established industry standards, company policies, and procedures.
- Enhanced product quality by implementing rigorous testing procedures and protocols.
- Calibrated instruments and scales in production area and quality lab.
- Trained new employees on company-specific quality control procedures, fostering a culture of continuous improvement.
- Performed root cause analysis on non-compliant parts.
- Inspected set sample of products for defects and compliance with design standards.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Implemented risk management strategies to minimize potential product failures while maintaining the highest quality standards possible.
- Assisted in the preparation for external audits, helping the organization maintain key certifications and meet regulatory requirements.
- Reported problems and concerns to management.
- Reviewed production processes and identified potential quality issues.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
- Inspected items and compared against standards to meet regulatory requirements.
- Performed tests and inspections to conform to established standards.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Conducted data review and followed standard practices to find solutions.
- Liaised between quality control and other departments and contractors, providing project updates and consultation.
- Improved quality processes for increased efficiency and effectiveness.
- Developed and implemented quality assurance improvements.
- Reviewed incoming materials against specifications.
- Documented findings and produced quality reports.
- Liaised with HR manager to organize and perform quality standard training for new and existing staff.
- Conducted root cause analyses to pinpoint sources of recurring errors, implementing targeted solutions to mitigate future occurrences.
- Collaborated with cross-functional teams to identify areas for improvement and implement corrective actions.
- Evaluated supplier performance, ensuring adherence to established quality requirements and selecting vendors based on strict evaluation criteria.
Lab Technician Trainee
City of Cape Town (Scientific Services)
CAPE TOWN
09.2002 - 09.2003
- I was employed as trainee Laboratory Technician in the Hydrobiology Laboratory.
- Determination of water quality of rivers, dams and vleis that supply drinking water to the entire Cape Metropole.
- Water parameters checked: Ammonia, Total and soluble phosphorus, Nitrates, Silica’s, Total Suspended Solids, Chemical Oxygen Demand, Ph and Conductivity.
- Instruments used: HPLC; Atomic Absorption; Inductively Coupled Plasma (ICP); Flow Injection Analyser (FIA); Gas Chromatography (GC); UV/VIS spectrophotometer and Hach COD Reactor.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Recorded and analyzed data to produce reports of results.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Analyzed results using analytical software and created reports.
- Cooperated with other technicians to develop and test new protocols.
- Participated in lab meetings and project presentations.
- Provided support and guidance to junior lab staff.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Prepared reagents and solutions following standard laboratory formulas and procedures.
- Assisted scientists by collecting and organizing laboratory data.
- Learned new materials, processes, and programs quickly.
- Supported organizational objectives with help from existing employees.
- Improved customer satisfaction by promptly addressing inquiries and concerns, leveraging learned product knowledge.
- Contributed ideas in brainstorming sessions, leading to innovative solutions for project challenges.
Lab Assistant
CPUT (Bellville Campus)
CAPE TOWN
01.2002 - 06.2002
- I worked as a laboratory assistant preparing standard chemicals reagent solutions for Chemistry practical’s in physical science laboratories.
- I also assisted first year students to ensure Good Laboratory Practice (GLP) and safety around laboratory.
- Assisted with stock taking in the Organic Chemical stores.
Education
Bachelor’s Degree - Quality Management Systems
Peninsula Technikon (CPUT)
Bellville, Cape Town01-2014
National Diploma - Analytical Chemistry
Peninsula Technikon (CPUT)
Bellville, Cape Town01-2003
Matriculated - undefined
Bubele High School
Bolotwa, Queenstown01-1998
Skills
Analytical skills
Time – management skills
Multi – tasking skills
Innovation skills
Client Orientation and customer focus
Presentation and Facilitation skills
Interpersonal Skills
Research Skills
Problem solving skills
Certification
Alison Academy: Diploma in Human Resource Management
ACHIEVEMENTS AND AWARDS
Merit award for being top in class – Matric 1998 (Bubele High School)., Passed all SABS external Audits with minor findings.(In all Food Sectors)., Implemented ISO 9001:2015 successfully for College of Cape Town : 2024
Timeline
Assistant Director in Quality Assurance and Internal Audit
DHET, College of Cape Town
04.2023 - Current
Quality Assurance Officer in Ballistics Section
South African Police Services, Forensic Science Laboratory
04.2018 - 04.2023
Quality Control Technologist
Southern Canned Products (SCP)
10.2010 - 04.2018
Quality Controller
Good Hope International Beverages (Clover SA)
08.2004 - 10.2010
Lab Technician Trainee
City of Cape Town (Scientific Services)
09.2002 - 09.2003
Lab Assistant
CPUT (Bellville Campus)
01.2002 - 06.2002
National Diploma - Analytical Chemistry
Peninsula Technikon (CPUT)
Matriculated - undefined
Bubele High School
Bachelor’s Degree - Quality Management Systems
Peninsula Technikon (CPUT)