PHAKAMILE LUHLONGWANE
KwaMashu
Summary
Experienced professional with a strong background in customer interactions and service solutions. Proven expertise in conflict resolution, effective communication, and ensuring customer satisfaction and loyalty. Thrives in a target-driven environment and excels under pressure. Demonstrates a passion for work, a strong work ethic, and exceptional attention to detail. These qualities have been instrumental in success across various endeavors. Recognized as a strong leader and problem-solver committed to streamlining operations, reducing costs, and promoting organizational efficiency. Utilizes independent decision-making skills and sound judgment to positively impact company success.
Overview
2025
2025
years of professional experience
Work History
Customer Service Agent
CCI South Africa
08.2023 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Addressed customer account discrepancies and concerns including Troubleshooting.
Sales Supervisor
Ellies Electronics
01.2020 - 01.2023
- Ensuring the Ellies brand is promoted through excellent customer service
- Conducting regular effective coaching sessions in order to develop sales consultants
- Ensuring that the sales team display good customer service/sales principles when dealing with customers and other internal branches
Sales Representative
Ellies Electronics
01.2012 - 01.2020
- Achieve sales objectives with own portfolio and product marketing
- Customer query management
- In house and client presentation
- Managing customer complaints and providing after care service
- Developing and maintaining strong business relationship with 24 builders Wearhouse and 102 Spar Stores
Sales Supervisor
Incredible Connection
01.2010 - 01.2012
- Supervised and managed 21 staff personal
- Sales and managing of in store technical department with 3 technicians
- Planned and implemented sales strategies
- Shift supervision
Cellular Solutions Sales Specialist
Incredible Connection
- Customer service
- General administration duties
- Stake taking management
- Merchandising
Education
Business Analyst Certificate -
Cursa
Durban, South Africa01-2024
International Diploma in Makeup Artistry -
Blush Academy
Johannesburg, South Africa01-2020
Certificate - Events, Exhibition and Conference
Damelin Business School
01.2013
Senior Certificate -
Eshowe High School
01.2010
Skills
- Management Skills
- Creativity
- Administration
- Negotiation
- Critical Thinking
- Leadership
- Customer service and care
- Complaint resolution
- Live chat support
- Business growth and retention
Languages
English
IsiZulu
Xhosa
Sotho
Timeline
Customer Service Agent
CCI South Africa
08.2023 - Current
Sales Supervisor
Ellies Electronics
01.2020 - 01.2023
Sales Representative
Ellies Electronics
01.2012 - 01.2020
Sales Supervisor
Incredible Connection
01.2010 - 01.2012
Certificate - Events, Exhibition and Conference
Damelin Business School
Senior Certificate -
Eshowe High School
Cellular Solutions Sales Specialist
Incredible Connection
Business Analyst Certificate -
Cursa
International Diploma in Makeup Artistry -
Blush Academy
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