Buhlebenkosi Sandra Khoza
Bridgetown,Randburg
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
24
24
years of professional experience
Work history
Control Room/ Customer Service Agent
Soltrack
Bedfordview, Johannesburg, South Africa
2020.08 - Current
- Inbound and outbound calls, Data capturing on Excel Spreadsheet, Vehicle tracking and vehicle monitoring, Alerts monitoring, Clients queries, Customer services, Dispatch for hijacked vehicles and recovering, Vehicle tracking, Monitoring vehicle cameras, Checking and monitoring driver trips, Resetting and rebooting units, Checksum and force updating units
Control Room Agent
Cartrack
Rosebank, Johannesburg, South Africa
2016.12 - 2019.10
- Incoming calls, Outbound calls (Calling for signals), Customer services, Confirming stolen and hijacked vehicles, Tracking and monitoring vehicles, Fleet trips, Data Capturing
Call Centre Administrator, Operations Assistant and PA
Onecell Pty Ltd (Cartrack's Sister Company)
Rosebank, Johannesburg, South Africa
2010.12 - 2016.12
- Conducted the hiring and Call Centre agents interviews, Incoming calls from the customers, taking customer's orders, answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization's products or services, Admin duties for 43 branches, Call Centre and branches Hr duties, Call centre tea and lunch breaks, Monthly telephone bill for 43 branches, Updating, maintaining holidays, absence and training records, Traveling arrangements, flights, accommodation and transportation for Managers, Diary and calendar management, Meeting arrangements and taking minutes, Invoices, Dealt hand in hand with Finance Department regarding payments for traveling and accommodation, Typing documents and distribution of memos, Organising team building
Receptionist, Admin Clerk and PA
Progressive Placements
2009.12 - 2010.12
- Handled a 10 line switchboard, transferring calls to the right department, Greeting clients and candidates, directing them to correct offices, Managing security and telecommunications systems, Handling queries and complaints via phone, email and general correspondence, Transferring calls as necessary, Taking and ensuring messages are passed to the appropriate staff member in time, Managing meeting room availability, Keeping the reception area tidy, Screening of candidates and setting up interviews, Typing, copying, printing, faxing and scanning of documents, Ordering of stationery, Handling petty cash, Receiving, sorting, distributing and dispatching daily mail, Acting as a first point of contact for callers, dealing with emails and phone calls by responding, passing on messages or highlighting them for the manager's attention, Managing diaries and organising meetings and appointments, often controlling access to the manager/executive, Organising events and conferences, reminding the manager/executive of important tasks and deadlines, Typing, compiling and preparing reports, presentations and correspondence, Managing filing systems, implementing and maintaining procedures/administrative systems, liaising with clients, Referral of candidates to different companies, Head hunting candidates and outsourcing on Pet, Careers24, Career junction and Jobmail, Typing of CVs on company program (Stoneware), Data capturing, Customer liaising, ITC, Reference checks and criminal record checks
Admin Clerk
Sebol Auto Car
2006.02 - 2009.05
Receptionist
SilverBay Investments
2003.10 - 2005.12
Receptionist
Heathview Trading
2001.01 - 2003.08
Receptionist and Assistant
Blue Line Dry Cleaners
2000.05 - 2000.12
Education
Call Centre and Computer Training Certificate - Customer Service
Cornerstone College
Randburg, GautengBookkeeping to Trial Balance - Accounting
Damelin
Randburg, GautengBusiness Management Certificate - Business
Oxbridge College
Johannesburg, GautengSecretarial Certificate -
Speciss Tertiary College
Johannesburg, GautengMatric - Grade 12
Soshangane High School
South AfricaHuman Resource System and Process -
Alison
Johannesburg, Gauteng 2001.04 -
Human Resources Management - Discipline in Org -
Alison
Johannesburg, GautengFundamentals of Human Resources -
Alison
Johannesburg, GautengBusiness Administration -
Alison
Johannesburg, GautengStrategic Human Resource Management & Development -
Alison
South AfricaITIL 4 Fundamentals - Essential -
Alison
South AfricaIntroduction to Human Resources -
Alison
South AfricaSkills
- Active listening skills
- Communication skills
- Computer skills
- Customer service skills
- Interpersonal skills
- Leadership skills
- Management skills
- Problem-solving skills
- Time management skills
- Transferable skills
- People skills
- Telephone skills
- Attention to detail skills
- Multi-tasking skills
- Diary management skills
- Switchboard operation skills
Languages
English
Zulu
Ndebele
Swati
Tshwana
Sepedi
Custom
- Elli Georgiades, Progressive Placements, Senior Recruitment Consultant, 011 807 3455/ 082 837 7975
- Lebogang Kgaladi, Onecell Pty Ltd, Mobile Distributor Supervisor, 011 250 3000/ 072 188 8668
- Vusi Luthuli, Cartrack, Control Room Supervisor, 011 250 3009/ 071 252 6961/ 067 614 2197
Timeline
Control Room/ Customer Service Agent
Soltrack
2020.08 - Current
Control Room Agent
Cartrack
2016.12 - 2019.10
Call Centre Administrator, Operations Assistant and PA
Onecell Pty Ltd (Cartrack's Sister Company)
2010.12 - 2016.12
Receptionist, Admin Clerk and PA
Progressive Placements
2009.12 - 2010.12
Admin Clerk
Sebol Auto Car
2006.02 - 2009.05
Receptionist
SilverBay Investments
2003.10 - 2005.12
Human Resource System and Process -
Alison
2001.04 -
Receptionist
Heathview Trading
2001.01 - 2003.08
Receptionist and Assistant
Blue Line Dry Cleaners
2000.05 - 2000.12
Call Centre and Computer Training Certificate - Customer Service
Cornerstone College
Bookkeeping to Trial Balance - Accounting
Damelin
Business Management Certificate - Business
Oxbridge College
Secretarial Certificate -
Speciss Tertiary College
Matric - Grade 12
Soshangane High School
Human Resources Management - Discipline in Org -
Alison
Fundamentals of Human Resources -
Alison
Business Administration -
Alison
Strategic Human Resource Management & Development -
Alison
ITIL 4 Fundamentals - Essential -
Alison
Introduction to Human Resources -
Alison