I am a courteous, polite and well-spoken female who is very service driven. I have a passion for providing the highest standards of hospitality and wellness service to clients/guests. I am approachable, well presented and professional at all times. I learn quickly and adapt well to change. I communicate clearly and effectively and also find suitable solutions to meet the needs of clients/ guests. I am keen to find a suitable full – time position in an organization/ Company that I will be able to further my skills and grow in the team.
Hi, I’m
Petronella Khumalo
Hospitality Management, Cosmetology & Customer Service
Johannesburg
Summary
Overview
10
years of professional experience
35
years of post-secondary education
3
Certifications
4
Languages
Work History
Numa Medical Aesthetics
Somatologist
2024.05 - 2025.04 (11 education.months_Label)
Job overview
- Company Overview: Numa is medical aesthetics.
- Doing facials, hair and body treatments.
- Covered admin, reception and maintain the branch.
- Numa is medical aesthetics.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Southern Sun Hotel, Montecasino
Hospitality Management Trainee
2021.01 - 2023.01 (2 education.years_Label)
Job overview
Urban Aesthetics
Laser Therapist
2020.01 - 2023.01 (3 education.years_Label)
Job overview
- Company Overview: Urban Aesthetics is a health and beauty establishment.
- Covering most of the treatment including body contouring and various facials.
- Urban Aesthetics is a health and beauty establishment.
- Achieved high levels of patient retention through exceptional customer service and clinical skills.
- Increased client satisfaction by providing personalized treatment plans based on individual needs and goals.
- Expanded clinic offerings by researching emerging trends in laser therapy applications, introducing innovative solutions for patient care.
- Performed thorough initial consultations to assess patient needs and establish appropriate treatment plans accordingly.
- Contributed to a welcoming clinic environment by maintaining cleanliness and organization of treatment areas.
- Educated patients on post-treatment care, ensuring proper healing and minimizing complications.
- Maintained high safety standards by routinely inspecting and calibrating laser equipment.
- Handled sensitive client information with discretion, adhering to HIPAA regulations at all times.
- Managed inventory of supplies, ensuring adequate stock levels for uninterrupted treatments sessions.
The Palazzo Hotel, Montecasino
Trainee
2019.01 - 2020.01 (1 education.year_Label)
Job overview
- Company Overview: The five star flag-ship hotel of the Tsogo Sun Group forms part of The Montecasino Entertainment Centre, which features theatres, cinemas, a restaurant, shops, and boutiques. With 246 rooms the hotel provides both business and leisure facilities to guests.
- Front of office- Receptionist
- Guest relations- Concierge.
- Housekeeping- Room attendant, desk controller and supervisor.
- Kitchen- Pastry chef.
- Switchboard.
- Restaurant as hostess, waitron, a cashier, bar lady and supervisor.
- The five star flag-ship hotel of the Tsogo Sun Group forms part of The Montecasino Entertainment Centre, which features theatres, cinemas, a restaurant, shops, and boutiques. With 246 rooms the hotel provides both business and leisure facilities to guests.
Body Mind Studios
Receptionist Administrator
2015.01 - 2019.12 (4 education.years_Label & 11 education.months_Label)
Job overview
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
Sun Square Hotel, Montecasino
Trainee
2017.01 - 2018.01 (1 education.year_Label)
Job overview
Education
Northcliff High School
Matric
University Overview
University of JohannesburgJohannesburg
Diploma from Hospitality Management
2001.04 - 2021.01 (19 education.years_Label & 9 education.months_Label)
University Overview
Camelot InternationalJohannesburg, South Africa
Certificate from Cosmetology
2020.04 - 2021.01 (9 education.months_Label)
University Overview
Fnb App AcademyJohannesburg, South Africa
Full Stack Development Certificate from Web Development
2001.04
University Overview
Skills
Effective communication
Customer service expertise
Proficient in managing stress effectively
Collaborative project coordination
Proficient in phone etiquette
Office administration
Time management
Bookkeeping
Verbal and written communication
Greeting and seating clients
Fast typing proficiency
Efficient call routing
Professional demeanor
Accomplishments
Accomplishments
- Finish my first comrade marathon in 9hours
- Able to identify, understand and give priority to urgent issues.
- Meeting or exceeding company targets
- Awarded employee of the month
- Identify problems and solve it
- Punctual
Interests
Hospitality, travel & tourism
Cosmetology
Cooking
Playing sport
Gym & Running
Volunteer community work
Animals & Nature
Certification
NHS Leadership Certificate
Software
Microsoft Office
Opera Hotel Management
System Micros POS System
Programing Languages
Web Development
Timeline
Full Stack Development
2025-07
Somatologist
Numa Medical Aesthetics
2024.05 - 2025.04 (11 education.months_Label)
First Aid Level1(Including CPR & AED
2021-06
Hospitality Management Trainee
Southern Sun Hotel, Montecasino
2021.01 - 2023.01 (2 education.years_Label)
Camelot International
Certificate from Cosmetology
2020.04 - 2021.01 (9 education.months_Label)
Laser Therapist
Urban Aesthetics
2020.01 - 2023.01 (3 education.years_Label)
Trainee
The Palazzo Hotel, Montecasino
2019.01 - 2020.01 (1 education.year_Label)
Trainee
Sun Square Hotel, Montecasino
2017.01 - 2018.01 (1 education.year_Label)
NHS Leadership Certificate
2016-05
Receptionist Administrator
Body Mind Studios
2015.01 - 2019.12 (4 education.years_Label & 11 education.months_Label)
University of Johannesburg
Diploma from Hospitality Management
2001.04 - 2021.01 (19 education.years_Label & 9 education.months_Label)
Fnb App Academy
Full Stack Development Certificate from Web Development
2001.04
Northcliff High School
Matric
2016.01