I am a courteous, polite and well-spoken female who is very service driven. I have a passion for providing the highest standards of hospitality and wellness service to clients/guests. I am approachable, well presented and professional at all times. I learn quickly and adapt well to change. I communicate clearly and effectively and also find suitable solutions to meet the needs of clients/ guests. I am keen to find a suitable full – time position in an organization/ Company that I will be able to further my skills and grow in the team.
Hi, I’m
Petronella Khumalo
Hospitality Management, Cosmetology & Customer Service
Johannesburg
Summary
Overview
10
years of professional experience
35
years of post-secondary education
3
Certifications
4
Languages
Work History
Numa Medical Aesthetics
Somatologist
05.2024 - 04.2025
Job overview
- Company Overview: Numa is medical aesthetics.
- Doing facials, hair and body treatments.
- Covered admin, reception and maintain the branch.
- Numa is medical aesthetics.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Southern Sun Hotel, Montecasino
Hospitality Management Trainee
01.2021 - 01.2023
Job overview
Urban Aesthetics
Laser Therapist
01.2020 - 01.2023
Job overview
- Company Overview: Urban Aesthetics is a health and beauty establishment.
- Covering most of the treatment including body contouring and various facials.
- Urban Aesthetics is a health and beauty establishment.
- Achieved high levels of patient retention through exceptional customer service and clinical skills.
- Increased client satisfaction by providing personalized treatment plans based on individual needs and goals.
- Expanded clinic offerings by researching emerging trends in laser therapy applications, introducing innovative solutions for patient care.
- Performed thorough initial consultations to assess patient needs and establish appropriate treatment plans accordingly.
- Contributed to a welcoming clinic environment by maintaining cleanliness and organization of treatment areas.
- Educated patients on post-treatment care, ensuring proper healing and minimizing complications.
- Maintained high safety standards by routinely inspecting and calibrating laser equipment.
- Handled sensitive client information with discretion, adhering to HIPAA regulations at all times.
- Managed inventory of supplies, ensuring adequate stock levels for uninterrupted treatments sessions.
The Palazzo Hotel, Montecasino
Trainee
01.2019 - 01.2020
Job overview
- Company Overview: The five star flag-ship hotel of the Tsogo Sun Group forms part of The Montecasino Entertainment Centre, which features theatres, cinemas, a restaurant, shops, and boutiques. With 246 rooms the hotel provides both business and leisure facilities to guests.
- Front of office- Receptionist
- Guest relations- Concierge.
- Housekeeping- Room attendant, desk controller and supervisor.
- Kitchen- Pastry chef.
- Switchboard.
- Restaurant as hostess, waitron, a cashier, bar lady and supervisor.
- The five star flag-ship hotel of the Tsogo Sun Group forms part of The Montecasino Entertainment Centre, which features theatres, cinemas, a restaurant, shops, and boutiques. With 246 rooms the hotel provides both business and leisure facilities to guests.
Body Mind Studios
Receptionist Administrator
01.2015 - 12.2019
Job overview
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
Sun Square Hotel, Montecasino
Trainee
01.2017 - 01.2018
Job overview
Education
Northcliff High School
Matric
University Overview
University of JohannesburgJohannesburg
Diploma from Hospitality Management
04.2001 - 01.2021
University Overview
Camelot InternationalJohannesburg, South Africa
Certificate from Cosmetology
04.2020 - 01.2021
University Overview
Fnb App AcademyJohannesburg, South Africa
Full Stack Development Certificate from Web Development
04.2001
University Overview
Skills
Effective communication
Accomplishments
Accomplishments
- Finish my first comrade marathon in 9hours
- Able to identify, understand and give priority to urgent issues.
- Meeting or exceeding company targets
- Awarded employee of the month
- Identify problems and solve it
- Punctual
Interests
Hospitality, travel & tourism
Cosmetology
Cooking
Playing sport
Gym & Running
Volunteer community work
Animals & Nature
Certification
NHS Leadership Certificate
Software
Microsoft Office
Opera Hotel Management
System Micros POS System
Programing Languages
Web Development
Timeline
Full Stack Development
07-2025
Somatologist
Numa Medical Aesthetics
05.2024 - 04.2025
First Aid Level1(Including CPR & AED
06-2021
Hospitality Management Trainee
Southern Sun Hotel, Montecasino
01.2021 - 01.2023
Camelot International
Certificate from Cosmetology
04.2020 - 01.2021
Laser Therapist
Urban Aesthetics
01.2020 - 01.2023
Trainee
The Palazzo Hotel, Montecasino
01.2019 - 01.2020
Trainee
Sun Square Hotel, Montecasino
01.2017 - 01.2018
NHS Leadership Certificate
05-2016
Receptionist Administrator
Body Mind Studios
01.2015 - 12.2019
University of Johannesburg
Diploma from Hospitality Management
04.2001 - 01.2021
Fnb App Academy
Full Stack Development Certificate from Web Development
04.2001
Northcliff High School
Matric
01.2016
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