I am a courteous, polite and well-spoken female who is very service driven. I have a passion for providing the highest standards of hospitality and wellness service to clients/guests. I am approachable, well presented and professional at all times. I learn quickly and adapt well to change. I communicate clearly and effectively and also find suitable solutions to meet the needs of clients/ guests. I am keen to find a suitable full – time position in an organization/ Company that I will be able to further my skills and grow in the team.
Hi, I’m
Petronella Khumalo
Hospitality Management, Cosmetology & Customer Service
Johannesburg
Summary
Overview
10
years of professional experience
35
years of post-secondary education
3
Certifications
4
Languages
Work History
Numa Medical AestheticsJohannesburg, South Africa
Somatologist
05.2024 - 04.2025
Job overview
- Company Overview: Numa is medical aesthetics.
- Doing facials, hair and body treatments.
- Covered admin, reception and maintain the branch.
- Numa is medical aesthetics.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Southern Sun Hotel, MontecasinoJohannesburg, South Africa
Hospitality Management Trainee
01.2021 - 01.2023
Job overview
Urban AestheticsJohannesburg, South Africa
Laser Therapist
01.2020 - 01.2023
Job overview
- Company Overview: Urban Aesthetics is a health and beauty establishment.
- Covering most of the treatment including body contouring and various facials.
- Urban Aesthetics is a health and beauty establishment.
- Achieved high levels of patient retention through exceptional customer service and clinical skills.
- Increased client satisfaction by providing personalized treatment plans based on individual needs and goals.
- Expanded clinic offerings by researching emerging trends in laser therapy applications, introducing innovative solutions for patient care.
- Performed thorough initial consultations to assess patient needs and establish appropriate treatment plans accordingly.
- Contributed to a welcoming clinic environment by maintaining cleanliness and organization of treatment areas.
- Educated patients on post-treatment care, ensuring proper healing and minimizing complications.
- Maintained high safety standards by routinely inspecting and calibrating laser equipment.
- Handled sensitive client information with discretion, adhering to HIPAA regulations at all times.
- Managed inventory of supplies, ensuring adequate stock levels for uninterrupted treatments sessions.
The Palazzo Hotel, Montecasino
Trainee
01.2019 - 01.2020
Job overview
- Company Overview: The five star flag-ship hotel of the Tsogo Sun Group forms part of The Montecasino Entertainment Centre, which features theatres, cinemas, a restaurant, shops, and boutiques. With 246 rooms the hotel provides both business and leisure facilities to guests.
- Front of office- Receptionist
- Guest relations- Concierge.
- Housekeeping- Room attendant, desk controller and supervisor.
- Kitchen- Pastry chef.
- Switchboard.
- Restaurant as hostess, waitron, a cashier, bar lady and supervisor.
- The five star flag-ship hotel of the Tsogo Sun Group forms part of The Montecasino Entertainment Centre, which features theatres, cinemas, a restaurant, shops, and boutiques. With 246 rooms the hotel provides both business and leisure facilities to guests.
Body Mind StudiosJohannesburg, South Africa
Receptionist Administrator
01.2015 - 12.2019
Job overview
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
Sun Square Hotel, Montecasino
Trainee
01.2017 - 01.2018
Job overview
Education
Northcliff High School
Matric
University Overview
University of JohannesburgJohannesburg
Diploma from Hospitality Management
04.2001 - 01.2021
University Overview
Camelot InternationalJohannesburg, South Africa
Certificate from Cosmetology
04.2020 - 01.2021
University Overview
Fnb App AcademyJohannesburg, South Africa
Full Stack Development Certificate from Web Development
04.2001
University Overview
Skills
Effective communication
Customer service expertise
Proficient in managing stress effectively
Collaborative project coordination
Proficient in phone etiquette
Office administration
Time management
Bookkeeping
Verbal and written communication
Greeting and seating clients
Fast typing proficiency
Efficient call routing
Professional demeanor
Accomplishments
Accomplishments
- Finish my first comrade marathon in 9hours
- Able to identify, understand and give priority to urgent issues.
- Meeting or exceeding company targets
- Awarded employee of the month
- Identify problems and solve it
- Punctual
Interests
Hospitality, travel & tourism
Cosmetology
Cooking
Playing sport
Gym & Running
Volunteer community work
Animals & Nature
Certification
NHS Leadership Certificate
Software
Microsoft Office
Opera Hotel Management
System Micros POS System
Programing Languages
Web Development
Timeline
Full Stack Development
07-2025
Somatologist
Numa Medical Aesthetics
05.2024 - 04.2025
First Aid Level1(Including CPR & AED
06-2021
Hospitality Management Trainee
Southern Sun Hotel, Montecasino
01.2021 - 01.2023
Camelot International
Certificate from Cosmetology
04.2020 - 01.2021
Laser Therapist
Urban Aesthetics
01.2020 - 01.2023
Trainee
The Palazzo Hotel, Montecasino
01.2019 - 01.2020
Trainee
Sun Square Hotel, Montecasino
01.2017 - 01.2018
NHS Leadership Certificate
05-2016
Receptionist Administrator
Body Mind Studios
01.2015 - 12.2019
University of Johannesburg
Diploma from Hospitality Management
04.2001 - 01.2021
Fnb App Academy
Full Stack Development Certificate from Web Development
04.2001
Northcliff High School
Matric
01.2016