Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Certification
Software
Timeline
Hi, I’m

Petronella Khumalo

Hospitality Management, Cosmetology & Customer Service
Johannesburg
Petronella Khumalo

Summary

I am a courteous, polite and well-spoken female who is very service driven. I have a passion for providing the highest standards of hospitality and wellness service to clients/guests. I am approachable, well presented and professional at all times. I learn quickly and adapt well to change. I communicate clearly and effectively and also find suitable solutions to meet the needs of clients/ guests. I am keen to find a suitable full – time position in an organization/ Company that I will be able to further my skills and grow in the team.

Overview

10
years of professional experience
35
years of post-secondary education
3
Certifications
4
Languages

Work History

Numa Medical Aesthetics

Somatologist
05.2024 - 04.2025

Job overview

  • Company Overview: Numa is medical aesthetics.
  • Doing facials, hair and body treatments.
  • Covered admin, reception and maintain the branch.
  • Numa is medical aesthetics.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Southern Sun Hotel, Montecasino

Hospitality Management Trainee
01.2021 - 01.2023

Job overview

Urban Aesthetics

Laser Therapist
01.2020 - 01.2023

Job overview

  • Company Overview: Urban Aesthetics is a health and beauty establishment.
  • Covering most of the treatment including body contouring and various facials.
  • Urban Aesthetics is a health and beauty establishment.
  • Achieved high levels of patient retention through exceptional customer service and clinical skills.
  • Increased client satisfaction by providing personalized treatment plans based on individual needs and goals.
  • Expanded clinic offerings by researching emerging trends in laser therapy applications, introducing innovative solutions for patient care.
  • Performed thorough initial consultations to assess patient needs and establish appropriate treatment plans accordingly.
  • Contributed to a welcoming clinic environment by maintaining cleanliness and organization of treatment areas.
  • Educated patients on post-treatment care, ensuring proper healing and minimizing complications.
  • Maintained high safety standards by routinely inspecting and calibrating laser equipment.
  • Handled sensitive client information with discretion, adhering to HIPAA regulations at all times.
  • Managed inventory of supplies, ensuring adequate stock levels for uninterrupted treatments sessions.

The Palazzo Hotel, Montecasino

Trainee
01.2019 - 01.2020

Job overview

  • Company Overview: The five star flag-ship hotel of the Tsogo Sun Group forms part of The Montecasino Entertainment Centre, which features theatres, cinemas, a restaurant, shops, and boutiques. With 246 rooms the hotel provides both business and leisure facilities to guests.
  • Front of office- Receptionist
  • Guest relations- Concierge.
  • Housekeeping- Room attendant, desk controller and supervisor.
  • Kitchen- Pastry chef.
  • Switchboard.
  • Restaurant as hostess, waitron, a cashier, bar lady and supervisor.
  • The five star flag-ship hotel of the Tsogo Sun Group forms part of The Montecasino Entertainment Centre, which features theatres, cinemas, a restaurant, shops, and boutiques. With 246 rooms the hotel provides both business and leisure facilities to guests.

Body Mind Studios

Receptionist Administrator
01.2015 - 12.2019

Job overview

  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.

Sun Square Hotel, Montecasino

Trainee
01.2017 - 01.2018

Job overview

Education

Northcliff High School

Matric

University Overview

University of Johannesburg
Johannesburg

Diploma from Hospitality Management
04.2001 - 01.2021

University Overview

Camelot International
Johannesburg, South Africa

Certificate from Cosmetology
04.2020 - 01.2021

University Overview

Fnb App Academy
Johannesburg, South Africa

Full Stack Development Certificate from Web Development
04.2001

University Overview

Skills

Effective communication

Accomplishments

Accomplishments
  • Finish my first comrade marathon in 9hours
  • Able to identify, understand and give priority to urgent issues.
  • Meeting or exceeding company targets
  • Awarded employee of the month
  • Identify problems and solve it
  • Punctual

Interests

Hospitality, travel & tourism
Cosmetology
Cooking
Playing sport
Gym & Running
Volunteer community work
Animals & Nature

Certification

NHS Leadership Certificate

Software

Microsoft Office

Opera Hotel Management

System Micros POS System

Programing Languages

Web Development

Timeline

Full Stack Development

07-2025
Somatologist
Numa Medical Aesthetics
05.2024 - 04.2025

First Aid Level1(Including CPR & AED

06-2021
Hospitality Management Trainee
Southern Sun Hotel, Montecasino
01.2021 - 01.2023
Camelot International
Certificate from Cosmetology
04.2020 - 01.2021
Laser Therapist
Urban Aesthetics
01.2020 - 01.2023
Trainee
The Palazzo Hotel, Montecasino
01.2019 - 01.2020
Trainee
Sun Square Hotel, Montecasino
01.2017 - 01.2018

NHS Leadership Certificate

05-2016
Receptionist Administrator
Body Mind Studios
01.2015 - 12.2019
University of Johannesburg
Diploma from Hospitality Management
04.2001 - 01.2021
Fnb App Academy
Full Stack Development Certificate from Web Development
04.2001
Northcliff High School
Matric
01.2016

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Petronella KhumaloHospitality Management, Cosmetology & Customer Service