Nicole Da Luz
Centurion,Gauteng
Summary
Dynamic Somatologist with dual experience in admin and reception role. Skilled in client communication and appointment scheduling. Recognized for delivering exceptional service, fostering strong client relationships and enhancing client satisfaction. Proficient in ESP system, ensuring accurate client information and providing a welcoming, friendly environment. Self-motivated, organized and admin orientated. I excel in fast paced environments while maintaining a positive and professional demeanour. Helping people, making a change in someones day and making someone smile or feel good about themselves with big or small gestures is what makes my heart happy and fulfilled.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
Somatologist
Annique Aesthetics
Centurion, South Africa
03.2023 - Current
- Welcomed clients with a friendly, approachable manor upon arrival, assisting with front desk product sales as well as product or treatment questions/recommendations and provided client cards for medical concerns and safety.
- Scheduled telephone appointments, follow up appointments and rescheduling appointments.
- Answered telephone calls and Whatsapp messages assisting clients with bookings, answers about products, treatments and pricing.
- Assisted with payments, uploaded all client information and payments on ESP system.
- Contacted clients for follow ups after treatments receive to make sure of client satisfaction.
- Delivered exceptional client service while assisting in reception as well as in treatment room to build strong client relationships and build positive experiences.
- Delivered fast and friendly service during peak times and busy hours.
Reception Intern
Skin pHd
Centurion, Gauteng
10.2022 - 12.2022
- Welcomed clients and provided Covid checks for Covid protocol (Masks, Sanitizing, Temperature).
- Uploaded new, updated old client information on ESP system and filed client cards.
- Assisted with stock taking and admin duties.
- Organized and cleaned reception area to make sure its presentable, clean and appealing.
Education
Certificate of Higher Education - Medical Reception and Admin
Dalmor Medical Administration Training Institute
Bryanston, Sandton 01.2025 - 03.2025
Higher National Diploma - Somatology
ISA Carstens Academy
Lynnwood, Pretoria 01.2020 - 12.2022
Skills
- Client Communication
- Telephone skills
- Appointment scheduling
- Organization skills
- Self-Motivated
- Time dependent
- Admin
- Positive and professional demenor