Pertunia Hidey Mokoena
Beauty Therapist
Pretoria
Summary
Accomplished Beauty Therapist with a proven track record at OneSpaWorld, enhancing client satisfaction through expert vast body treatment techniques and exceptional customer service. Skilled in spa treatment coordination and client consultations, significantly boosting client retention. Demonstrates a strong ability to maintain hygienic standards and foster client relationships, contributing to a notable increase in brand visibility. Well-qualified Beauty Therapist familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Beauty Therapist
OneSpaWorld
11.2022 - 08.2023
- Maintained clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Managed appointment scheduling efficiently, optimizing use of available time slots while minimizing wait times for clients.
Senior Beauty Therapist
Perfect 10 Nail Salon
04.2017 - 05.2019
- Resolved customer concerns or complaints promptly while maintaining professionalism which led to improved customer satisfaction ratings.
- Played a key role in planning special events such as spa parties or promotional offers which contributed to increased brand visibility in the local community.
- Created a welcoming environment for clients by maintaining a clean, organized, and visually appealing treatment room.
- Boosted client retention rate through proactive follow-up communications after appointments.
- Implemented new treatment protocols, ensuring adherence to industry best practices and company standards.
Hair Salon Assistant
La Jawi Hair Salon
02.2016 - 01.2017
- Assisted stylists with color mixing and application, ensuring accurate results and satisfied clients.
- Managed appointment scheduling and confirmed bookings, resulting in efficient salon operations and minimal wait times for clients.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Improved salon efficiency by multitasking various responsibilities such as answering phone calls, greeting clients, and handling payments.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Increased salon revenue by upselling additional services such as conditioning treatments or product purchases during client interactions.
Education
Diploma in Cosmetology
Tshwane North College
Pretoria, South Africa 01.2009 - 12.2011
Senior Cetificate
Hoerskool Patriot
Witbank, South Africa 04.2001 -
Skills
Nail Treatments
Tool sterilization knowledge
Waxing and hair removal techniques
Skincare product knowledge
Hot stone understanding
Makeup application proficiency
Spa Treatment Coordination
Client consultation abilities
Deep Tissue Massage
Additional Information
REFERENCE :
Available on request
Timeline
Beauty Therapist
OneSpaWorld
11.2022 - 08.2023
Senior Beauty Therapist
Perfect 10 Nail Salon
04.2017 - 05.2019
Hair Salon Assistant
La Jawi Hair Salon
02.2016 - 01.2017
Diploma in Cosmetology
Tshwane North College
01.2009 - 12.2011
Senior Cetificate
Hoerskool Patriot
04.2001 -
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