Hi, I’m
Pertunia Monareng
Sales Executive
Johannesburg
Summary
Dynamic sales manager with a robust track record in key account management and customer service excellence. Skilled in navigating complex sales processes and building lasting client partnerships. Capable of performing under pressure while ensuring high-quality service. Dedicated to leveraging experience to drive sales performance and customer satisfaction.
Overview
21
years of professional experience
2
Languages
Work History
PREMIER HOTELS & RESORTS
SALES EXECUTIVE
09.2025 - Current
Job overview
- Solely managed operations for premier Quatermain and Falstaff hotels. Oversaw business strategies to maximize revenue across two hotel properties. Cross-sold services to other premier hotels nationwide, enhancing collaboration.
- national business development for all hotels with heightened emphasis on ph quatermain and ph falstaff.
- Nurture and enhance existing business through strategic relationship management with established clients.
- revive dormant accounts at both hotels to restore business operations to hotels
- Oversee corporate accounts for both hotels, focusing on leisure markets and select government accounts targeting high-profile travelers.
- contracting and negotiating hotel rates
- Coordinating and conducting site inspections for diverse clients and travel agencies across premier hotels nationwide.
- promoting and marketing hotels via exhibitions workshops personal meetings presentations seminars
- Conducted monthly visits to travel houses for hotel promotions. Engaged with travel agents to enhance visibility of hotel offerings. Focused on promoting managed hotels, PH Quatermain and PH Falstaff. Walked floors of multiple travel houses to build relationships and drive bookings.
- monthly in-person meetings with corporate clients to enhance relationships including virtual engagements.
- Revitalized team morale through engaging motivational discussions. Fostered positive culture, resulting in measurable improvements in performance. Encouraged collaboration to achieve positive outcomes. Promoted enthusiasm within the team to enhance productivity and success.
TLC (Total Life Changes)
Self Employed
04.2020 - Current
Job overview
- SELLING DIFFERENT GLOBAL HEALTH AND WELLNESS PRODUCTS
- My duties included – leading a team of distributors nationally, training them on all products and to ensure that everyone participated on selling the product
- Presentations on all products and mentoring new distributors as most of them were very new in the industry with no sales and marketing experience or background
- Promotions – Zoom presentations, running seminars training clients on all products and new products in the market
- Always keeping tabs on competition and new product trends as this is a very competitive industry
- Due to the global Pandemic most hotels were closed for business from 26 March 2020 to Q2 2022 due to travel restrictions between regional and international countries
- That led to hotels laying off lots if not all of their staff because of financial strain with some closing down completely
- Most advertised positions applied for and interviews scheduled were stopped with immediate effect
- It is only now that the industry is slowly recovering with limited positions available.
- US based company, Herbalife Products - US based company and other networks
FUSION HOTELS
SALES EXECUTIVE
05.2024 - 10.2024
Job overview
- New business Development – Government and Corporate business in Gauteng going to Limpopo
- Introduced and implemented the Leisure market to the hotels especially for the Lephalale Game Lodge as it is a leisure hotel compared to the other hotels in Polokwane
- Introduced contracting – hotels declined mostly relied on adhoc business (MICE business)
- Proposed the 30 day account system – hotel declined requesting upfront payments due to that the hotels were sometimes booked on last minute or delayed business confirmation.
- Highlight - Got the hotel a nice booking of over R 1 000 0000 from one of the PCO’s that had stopped using the hotels due to previous bad experience at the hotels. (Palala Luxury Game Lodge - Limpopo)
- Highlight - Managed to close a good deal/contract for one of their hotels in Limpopo convincing the client to book the hotel for their Limpopo travelers regardless of their past experience that made them stop booking the hotel.
- Managed all travel houses (Travel Agencies) in Gauteng growing business to the hotels (Transient & Groups)
- Brand Awareness – the brand was not known by clients with minimal information on all hotels
- Promoted all the hotels through workshops, presentations and walking the floors at well-known travel houses in a short period of time and managed to increase the brand awareness for top of mind.
RH HOTELS
SALES MANAGER
06.2019 - 10.2019
Job overview
- New Business Development for all hotels - (Represented 7 hotels nationally (Johannesburg - Holiday Inn Rosebank, All Holiday Inn Express Hotels In South Africa & Mayfair Hotel Umtata)
- Account Management /Client Relationship Management - successfully maintained a good business relationships with both internal and external stakeholders increasing the growth of most accounts to a profitable revenue
- Training - trained all new clients on all brands to be top of mind, did a refresher training with existing clients continuously trained them on new marketing promotions to increase brand awareness
- Successfully promoted all property through site inspections, Fam trips, exhibitions, workshops and seminars
- Met with all stakeholders on a quarterly basis if not monthly to discuss new opportunities, discounted rates on behalf of clients to secure good business for all properties and negotiated good business with clients on behalf of all hotels, feedback from operations, finance and other departments
- Continuous meetings with clients for feedback on each accounts performance, updating clients on changes or any KPI done at any of our hotels and resolving any clients complains raised by agents and clients
- Managed to build a good relationship with all internal stakeholders (GM’s & Operations) held monthly meetings with all departments for feedback on all accounts performance looking at the latest marketing trend and competitors performance
- Marketing - promoted all properties through various workshops, conducted site inspections, seminars and did lots of face to face presentations with both clients and well know big travel houses.
Chakela Hotels & Resorts
Key Account Manager
03.2016 - 05.2019
Job overview
- Achievements
- Managed to increase the brand awareness by introducing all unknown independed hotels to bookers and clients through various marketing strategies that yielded positive results.
- Successfully build a good and a strong reputation for myself in the industry as most clients knew my hard work and consistency.
- Successfully represented over 100 properties Nationally and Regionally from 3
- -5
- Hotels & resorts (South Africa, Botswana, Zimbabwe, Malawi, Zambia, Mozambique to name a few)
- New business development – sourced new business for most of our hotels putting most of them on top list of most booked hotels by various Travel Houses due to their locations.(most hotels were located in remote areas and agents/bookers were not aware of their existence until I introduced them)
- Client Relationship Management – managed to maintain a good business relationship with clients having a successful track records with a good reputation from most travel houses including both corporate & government clients. That contributed a lot in increasing the growth of most existing accounts from 0% to a100% profitable revenue (Key Account Management)
- Internal training with new Sales staff – trained them on internal systems, assisted with inductions by coordinating with hotels and preparing their itinerary.
- Marketing – managed to promote most hotels through continuous site inspections with clients (new & existing clients for top of mind updating them on any changes at the hotels), Provincial and National exhibitions, Workshops, seminars and all face to face presentations putting them on the top list.
- Negotiated rates with clients on behalf of the hotels to secure good business for both groups and individual business, this really assisted in maintaining a good relationship with hotel management (Operations – GM’s).
- Successfully managed to increase the Chakela Hotel & Resorts brand to Top 10 preferred hotels through constant visibility and constant client training.
- Continuous meetings with clients for feedback on each accounts performance, updating clients on changes or any KPI done at any of our hotels and resolving any clients complains raised by agents or clients.
- Managed to build a good relationship with all internal stakeholders (GM’s & Operations) held monthly meetings with all departments for feedback on all accounts performance looking at the latest marketing trend and competitors performance.
- Continuously visited the hotels nationally on updates with the changes on facilities, improvements on accommodation, venues, restaurants, external facilities and competition in the area so that I can be able to send feedback to clients and include all the changes on my promotions and presentations.
- Maintaining all internal system on a weekly basis with all weekly activities, feedback and training all new sales team on how to use internal systems.
EXTRABOLD - HOLIDAY INN SANDTON
SALES MANAGER
06.2014 - 02.2016
Job overview
- New business Development - solely focusing on Leisure segment for the hotel working with both local and international Tour Operators
- Business for the hotel started as an overflow from Southern Sun Rosebank and gain a lot of momentum from clients and managed to secure a specific market for the hotel due to its facilities
- Promoted the hotel by conducting site inspections exposing all hotel facilities to clients, arranging Fam trips for both local and international Tour Operators, attended exhibitions and done face to face presentations visiting various Travel houses (Leisure departments)
- Negotiated rates with Tour Operators on behalf of the hotel, contract renewal with existing Tour Operators & Wholesalers (Brochure Contributions, Tour Series, Group etc)
- Preparing budgets for the Sales Department mainly for the Leisure department (all year travels, exhibitions, Brochure Contributions for different Tour Operators etc.)
- Managing the hotel systems (Opera- Sales Activity) and report writing (Weekly reports & Monthly report)
- Crossed sell business between the hotels to secure business ensuring that it was going to any of our competitors in the node (Rosebank & Sandton node) having the hotels in both location really gave our travellers a good option as both locations are in a good positions
- Weekly meetings with Operations for an updated and feedback on all accounts, special requests, forward bookings, allocations, room drop etc.
EXTRABOLD - CROWNE PLAZA NOW KNOWN AS SOUTHERN SUN ROSEBANK
SALES MANAGER
06.2014 - 02.2016
Job overview
- New business Development - solely focusing on Leisure segment for the hotel working with both local and international Tour Operators
- Account Management - maintaining all existing account growing the accounts to profitable accounts seeing a massive growth in the leisure segment with most accounts at 100% revenue gain for the year of 2015 - 2016 financial year
- Promoted the hotel by conducting site inspections exposing all hotel facilities to clients, arranging Fam trips for both local and international Tour Operators, attended exhibitions and done face to face presentations visiting various Travel houses (Leisure departments)
- Negotiated rates with Tour Operators on behalf of the hotel, contract renewal with existing Tour Operators & Wholesalers (Brochure Contributions, Tour Series, Group etc), Corporates (only 20% of corporate business) & Travel Agents to boost the leisure segment during off peak seasons
- Preparing budgets for the Sales Department mainly for the Leisure department (all year travels, exhibitions, Brochure Contributions for different Tour Operators etc.)
- Managing the hotel systems (Opera- Sales Activity) and report writing (Weekly reports & Monthly report)
- Weekly meetings with Operations for an updated and feedback on all accounts, special requests, forward bookings and long term business
- Achievements
- Leisure segment was one of the top three performing segments month to month and selected as one of the Best Sales Manager of the year in 2016.
ACCOR HOTELS
SALES MANAGER
10.2010 - 10.2012
Job overview
- New Business Development and Account Management for all hotels in South Africa (Mercure Hotels SA and all budget hotels Formula1 Hotels) and marketing for other Accor Hotels worldwide (Sofitel, Novotel, Pullman, Ibis etc)
- Marketing - Promoted all hotels through exhibitions, different workshops nationally, presentations and conducted seminars
- Contract renewal for all hotels for both Corporate and Government Segments
- Training - Provided internal training with new sales members on the internal Reservations system -international sales system (ASA)
- Managed to build and maintained a good relationship with well-known Travel houses securing good business for the hotels where hotels had no access or allowed to visit the office
- Preparing budgets for the Sales Department (All national travels, workshop, exhibition etc expenses for the sales department)
- Managed the internal Accor System (ASA) and weekly reports on all accounts activities including feedback on each accounts performance
- Achievements
- Assisted in receiving a Tax Clearance Certificate for all hotels for Government Tenders
- Managed to recover money owed to the hotels by one of the well-known clients of over R 500 000 that was outstanding for over a period of a year
- Chosen to present the Accor Brand Regionally where I was the main contact for all the hotel brands in Africa under Accor brand.
ACCOR HOTELS
SALES EXECUTIVE
07.2006 - 08.2010
Job overview
- New Business Development and Account Management for all hotels in South Africa (Mercure Hotels SA and all budget hotels Formula1 Hotels) and marketing for other Accor Hotels worldwide (Sofitel, Novotel, Pullman, Ibis etc)
- Marketing - Promoted all hotels through exhibitions, different workshops nationally, presentations and conducted seminars
- Contract renewal for all hotels for both Corporate and Government Segments
- Training - Provided internal training with new sales members on the internal Reservations system - international sales system (ASA)
- Preparing budgets for the Sales Department (All national travels, workshop, exhibition etc expenses for the sales department)
- Managed the internal Accor System (ASA) and weekly reports on all accounts activities including feedback on each accounts performance
STARWOOD HOTELS
SALES COORDINATOR
04.2007 - 06.2008
Job overview
- Arranging accommodation and transfers for both Management and all Sales Managers National travels
- Handling office stock control and orders
- Following up on invoices and payments
- Coordinating between the clients and the hotels, sending out contracts, filing and booking keeping
- Preparing itineraries for educational, site inspections and fam trips for all hotels
- Following up on clients' requests at the hotel
- Updating the data base with the correct client profiles
- Working on MS Word and MS Excel documents
- Organizing workshops, fam trips and site inspections for all Sales Managers
FAIRLAWNS BOUTIQUE HOTEL & SPA
GUEST RELATION MANAGER
01.2005 - 03.2007
Job overview
- Looking after VIP guests
- Training Front Desk staff and making a duty roster
- Ensuring that all the guest flight details are confirmed
- Explaining all the hotel's facilities to guests on check in
- Helping with guests' enquiries
- Ensuring that all guests' enquiries are attended
- Liaising with other departments and conducting site inspections.
Education
WITWATERSRAND
HOSPITALITY MANAGEMENT from Business Management Operations Management Culinary Studies Financial Management
12-2002
LOFENTSE GIRLS
MATRIC from HIGH
12-1995
Skills
Opera software skills Salesforce applications Customer engagement management
Microsoft Office expertise Data presentation and reporting Effective written communication
Effective communication
customer care
Management strategy
Client relationship management
Strategic client management
Client engagement strategies
References
- HOTELS Verdika Ruttanath - Operations Director 011 218 6000
- Chakela Hotels & Resorts - Celeste Vogel , Operations Manager 073 290 2050 (left the company)
- Crown Plaza Hotels & Holiday Inn - Brownwan Shaw 063 859 6167/Shawn Wheeler, Sales Director (both since left the company)
- ACCOR HOTELS Laurance Heddar - have since relocated to France
- STARWOOD HOTELS Marna van Blerk - now with Sun International
Interests
ACTIVITIES , Sports - soccer is my passion as I believe it has a way of bringing people together regardless of race or gender Singing - gives inner peace and confidence., Community development - I like to volunteer by giving my time to community uplifting especially during Covid where most of our community were affected by the pandemic where most of the households were affected financially., Giving back and changing someone's life for better shows that when we stand together anything is possible.
Timeline
SALES EXECUTIVE
PREMIER HOTELS & RESORTS
09.2025 - Current
SALES EXECUTIVE
FUSION HOTELS
05.2024 - 10.2024
Self Employed
TLC (Total Life Changes)
04.2020 - Current
SALES MANAGER
RH HOTELS
06.2019 - 10.2019
Key Account Manager
Chakela Hotels & Resorts
03.2016 - 05.2019
SALES MANAGER
EXTRABOLD - HOLIDAY INN SANDTON
06.2014 - 02.2016
SALES MANAGER
EXTRABOLD - CROWNE PLAZA NOW KNOWN AS SOUTHERN SUN ROSEBANK
06.2014 - 02.2016
SALES MANAGER
ACCOR HOTELS
10.2010 - 10.2012
SALES COORDINATOR
STARWOOD HOTELS
04.2007 - 06.2008
SALES EXECUTIVE
ACCOR HOTELS
07.2006 - 08.2010
GUEST RELATION MANAGER
FAIRLAWNS BOUTIQUE HOTEL & SPA
01.2005 - 03.2007
WITWATERSRAND
HOSPITALITY MANAGEMENT from Business Management Operations Management Culinary Studies Financial Management
LOFENTSE GIRLS
MATRIC from HIGH