Mircoosoft Windows
Hi, I’m
Peggy-leigh Hess
Administrative Testing Officer/ Examiner Licence Tester
Cape Town
It is never too late to be what you might have been.
George Eliot
Overview
24
years of professional experience
6
years of post-secondary education
7
Certificates
3
Languages
Work History
City of Cape Council GovermentCape Town
Administrative Testing Examiner
09.2006 - Current
Job overview
- Grade D only testing only Light Vehicles.
- Year : 2006 September 7th still
- Full Time
- Duties:
- Clearing deviations from marking guidelines ahead of time.
- Returning graded task along with feedback and supporting paperwork.
- Responding to assignment related concerns.
- Duties includes giving road test performing eye examinations and scoring written examinations for new drivers licenses and renewals.
- Identified gaps in existing compliance processes and recommended updates
- Created and maintained compliant work environment
- Determined licensing eligibility by examining test results and comparing against established structures
- Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping
Royal Caribbean Cruise linerWestern and Eastern Caibbean
Assistant Waiteress
02.2004 - 08.2004
Job overview
- Bussed tables during busy periods to assist staff and quickly turn over tables
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Kept server areas clean and stocked to increase efficiency while working tables
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
- Greeted new customers, discussed specials, and took drink orders
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Bussed and reset tables to keep dining room and work areas clean
Norwegian Cruise linerU.S.A Miami
Assistant Waitress
04.2003 - 02.2004
Job overview
- Inspected quality of products when needed to avoid customer dissatisfaction.
- Provide excellent customer service to guests
- Meet with restaurant staff to review daily specials
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
The Table Bay HotelCape Town
Waitress Trainee
11.2001 - 02.2003
Job overview
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests
The Bay HotelCape Town
Waitress Trainer
03.1999 - 10.2001
Job overview
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Taught servers to memorize menu ingredients and provide information on preparation methods
- Provided continuous evaluation and feedback to server employees
- Trained new team members on restaurant procedures, menu items, and performance strategies
- Developed and implemented strategies to motivate and incentivize server performance and service delivery
- Instructed servers on proper techniques for taking orders, serving food and providing customer service
Education
Portland Secondary SchoolSouth Africa ,Cape Town
High School Diploma
01.1991 - 11.1996
Timeline
Administrative Team of the Year
02-2023
IELTS British Council
01-2023
Teach2020Head Teacher Training Course
05-2022
Teach2030 Coach Training Course
04-2019
Diversity Management Workshop
09-2013
Core Supervisory Skill
09-2010
Administrative Testing Examiner
City of Cape Council Goverment
09.2006 - Current
Registred EDL/ ATO
09-2006
Assistant Waiteress
Royal Caribbean Cruise liner
02.2004 - 08.2004
Assistant Waitress
Norwegian Cruise liner
04.2003 - 02.2004
Waitress Trainee
The Table Bay Hotel
11.2001 - 02.2003
Waitress Trainer
The Bay Hotel
03.1999 - 10.2001
Portland Secondary School
High School Diploma
01.1991 - 11.1996
Summary
- Insightful Administrative License Testing officer with 16 years of experience in Safety and Security environment and commitment to maintaining high levels of safety and organization.
- Proven leader with great and detail-oriented observation skills.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
- Fantastic at problem-solving and verifying information. Proficient in field examinations and configuring driving simulators.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Software
Excel and Powerpoint
Skills
Public relations understanding
Background investigations
File and records management
Emergency Management
Safety and security
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Registred EDL/ ATO