Pearl Rikhotso

• Boosted customer retention rates through empathetic listening skills and tailored solutions based on individual needs.
• Enhanced over 50 customer satisfaction by providing timely and accurate technical support for their issues.
• Provided remote support for clients using various communication channels such as phone calls, emails, or live chat platforms.
• Collaborated with cross-functional teams to identify, analyze, and resolve software defects, improving overall product quality.
• Diagnosed and troubleshot hardware, software and network issues.
• Installed and configured operating systems and applications.
• Responded to customer inquiries and provided technical assistance over phone and in person.

Egg handling, hatch preparation, hatches and general clean up

• Box making, stacking, packing and other general duties
• Capturing over 50 000 stock data daily
• Maintain proper handling, cleaning and safety of the birds
• Meet all of the operating procedures as outlined by company policy
• Observes all company personnel, safety, quality and food safety and food policies
• Other duties as assigned
• Resolved problems, improved operations and provided exceptional service.