Learning new things
Paula Jabulile Nkabinde
Vosloorus
Summary
Administrative professional supporting office operations through document control, report compilation, and database administration. Organizes information across teams, maintains accurate records, and helps keep daily workflows moving between service, data, and compliance tasks. Fits Administrative Assistant work that depends on steady coordination and reliable follow-through.
Overview
3
3
Languages
13
13
years of professional experience
Work History
Data Collection & Data Mop-Up
Stats SA (Census)
Vosloorus
01.2022 - 05.2022
- Collecting and capturing household data for the Census database.
- Assisting residents in interpreting and completing Census forms online.
- Monitoring activity trends and ensuring alignment with programme objectives.
- Attending facility-based monthly data presentations.
- Ensuring secure storage of daily backups and responding to Census-related inquiries.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Managed more than 30 incoming calls per day from customers
Data Capture & Administration Clerk
Anova Health Institute
Johannesburg
06.2019 - 09.2021
- Capturing and updating patient information into TIER.Net and other healthcare databases.
- Recording patient data related to HIV/ART initiation, testing, and retention on treatment.
- Coordinating data management teams for accurate and integrated reporting.
- Managing institutional data across systems such as TIER.Net, DHIS, Redcap, and HPRS.
- Ensuring compliance with data confidentiality and regulatory standards.
- Capturing more than 40 patients files per day.
- Managed efficient processing of more than 40 documents per month in high-volume busy environment.
Outbound Call Center Agent
MTN SA
Johannesburg
12.2008 - 12.2012
- Serving as the primary point of contact for customer service inquiries and complaints.
- Coordinating resolution of customer queries across departments and monitoring outcomes.
- Investigating and resolving network service issues for clients.
- Identifying opportunities for service improvements and providing sales leads.
- Managed high-volume inbound calls, ensuring prompt and efficient customer service.
- Resolved customer inquiries by utilizing troubleshooting techniques and product knowledge.
- Utilized CRM software to document interactions and maintain accurate customer records.
- Provided exceptional customer service by actively listening and addressing client needs effectively.
- Collaborated with team members to improve call handling processes, enhancing overall efficiency.
- Made average of 60 outbound and inbound calls per day.
- Made 30 cold calls per day resulting in client base growth by 50%.
Education
Diploma - Information Technology
UNISA
Johannesburg 08-2026
National Senior Certificate (Grade 12) - Matric
St Anthony’s Franciscan High School
Johannesburg01-2007
Certificate - Debt Recovery & Call Centre
Galileo
Johannesburg, South Africa01-2006
Diploma - Travel & Tourism
Rosebank Collage
Johannesburg, South Africa01-2003
Skills
Data Collection & Analysis
Data Entry & Database Management
Compliance & Confidentiality Management
Report Compilation & Document Control
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Interests
Personal Information
Driving License: Code 10
Timeline
Data Collection & Data Mop-Up
Stats SA (Census)
01.2022 - 05.2022
Data Capture & Administration Clerk
Anova Health Institute
06.2019 - 09.2021
Outbound Call Center Agent
MTN SA
12.2008 - 12.2012
Diploma - Information Technology
UNISA
National Senior Certificate (Grade 12) - Matric
St Anthony’s Franciscan High School
Certificate - Debt Recovery & Call Centre
Galileo
Diploma - Travel & Tourism
Rosebank Collage