PAULA JABULILE NKABINDE
Data Capture /Admin Clerk
Vosloorus
Summary
Detail-oriented and highly organised administrative professional with extensive experience in data collection, data management, and client service. Adept at capturing, processing, and analysing information to support business and healthcare operations. Skilled in liaising with stakeholders, maintaining compliance with regulatory standards, and enhancing data accuracy and accessibility. Passionate about leveraging data insights to drive informed decision-making and operational efficiency.
Overview
13
13
years of professional experience
5
5
Languages
Work History
Data Collection & Data Mop-Up
Stats SA (Census)
01.2022 - 05.2022
- Collecting and capturing household data for the Census database.
- Assisting residents in interpreting and completing Census forms online.
- Monitoring activity trends and ensuring alignment with programme objectives.
- Attending facility-based monthly data presentations.
- Ensuring secure storage of daily backups and responding to Census-related inquiries.
Data Capture & Administration Clerk
Anova Health Institute
06.2019 - 09.2021
- Capturing and updating patient information into TIER.Net and other healthcare databases.
- Recording patient data related to HIV/ART initiation, testing, and retention on treatment.
- Coordinating data management teams for accurate and integrated reporting.
- Managing institutional data across systems such as TIER.Net, DHIS, Redcap, and HPRS.
- Ensuring compliance with data confidentiality and regulatory standards.
Call Center Agent
MTN SA
12.2008 - 12.2012
- Handled customer service inquiries and complaints as primary contact.
- Answering calls of customer queries across department and monitoring outcomes.
- Investigating and resolving network service issues for clients.
- Identifying opportunities for service improvements and providing sales leads.
Education
Diploma - Information Technology
UNISA
National Senior Certificate - Grade 12
St Anthony's Franciscan High School
Certificate - Debt Recovery & Call Centre
Galileo
Diploma - Travel & Tourism
ORT SA
Skills
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Data Management Systems (TIERNet, DHIS, Redcap, HPRS)
Database Administration & Data Entry
Ability to multi-tasking
Customer Relationship Management (CRM) Software
Report Writing & Data Analysis
Records Management & Compliance
Digital Communication Tools
References
Refiloe, Maropa, Team Leader, 079 612 4217, Stats SA (Census)
CORE COMPETENCIES
- Driver’s License: Code 10
- Data Collection & Analysis
- Administrative & Clerical Support
- Data Entry & Database Management
- Client Service & Customer Relations
- Compliance & Confidentiality Management
- Report Compilation & Document Control
- Communication & Interpersonal Skills
- Problem-Solving & Critical Thinking
- Attention to Detail & Accuracy
Timeline
Data Collection & Data Mop-Up
Stats SA (Census)
01.2022 - 05.2022
Data Capture & Administration Clerk
Anova Health Institute
06.2019 - 09.2021
Call Center Agent
MTN SA
12.2008 - 12.2012
Diploma - Information Technology
UNISA
National Senior Certificate - Grade 12
St Anthony's Franciscan High School
Certificate - Debt Recovery & Call Centre
Galileo
Diploma - Travel & Tourism
ORT SA