Summary
Overview
Work History
Education
Skills
Languages
Work Preference
Interests
Work Availability
Timeline
Hi, I’m

Paseka Gabaza Shiviti

Back Office Admin
Thembisa,GP
Paseka Gabaza Shiviti

Summary

Experienced professional in Supply Chain Management, Retail Management, and Tourism Management. Looking to utilize skills to support company objectives and continue personal growth. Certified in Call Centre operations with excellent communication and interpersonal abilities. Committed to providing top-tier customer service and improving operational effectiveness.

Overview

9
years of professional experience
2025
years of post-secondary education
4
Languages

Work History

RAF

Claims Administrator
11.2024 - Current

Job overview

  • Problem solving and decision making
  • Familiar with escalation processes
  • Familiarity with CRM systems and practices
  • Technical proficiency
  • Review and process incoming emails complaints
  • Providing RAF response to the attorneys
  • Ensuring all necessary documentation is complete and accurate
  • Monitoring and resolving claims queries

RAF

Claims Consultant
05.2023 - 10.2024

Job overview

  • Inbound contact Centre representative
  • Manage inbound calls in a timely manner
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multitask, set priorities and manage time effectively
  • Familiar with escalation processes

UIF Training

Training
05.2023 - 06.2023

Job overview

  • U Filling Training
  • Knowlege of benefit types
  • Familiar with UIF benefit documents
  • Familiar with turnaround payment

Mopani Super Spar

Intern Cashier
03.2021 - 08.2022

Job overview

  • Processing cash, debit, credit and check transactions using a cash register or other point-of-sale system in a retail environment.
  • Interacting with customers.
  • Balancing the cash register.
  • Determining change.
  • Recording purchases.

SupaBets Gambling Group

Betting Clerk
05.2016 - 01.2019

Job overview

  • Taking bets from customers at betting agencies, over the telephone and on course.
  • Debiting credit accounts and bank accounts electronically and receiving cash.
  • Recording and entering bets electronically and in transaction ledgers.
  • Issuing tickets and preparing summaries of transactions.

Education

Learner's license

University Overview

Obtained

Code 10

University Overview

InProgress

Spar Academy

Retail Management

University Overview

  • NQF level 3 credit 120
  • Service SETA

Brilliant Skills Development

Supply Chain Management

University Overview

  • NQF level 5 credit 150
  • TETA

Vaal University of Technology

Tourism Management

University Overview

120/360

TE Training Solutions

Inbound and Outbound Call Centre Certificate

Gija Ngove High School

Gija Ngove Senior Secondary School

Skills

Computer Literate

Languages

English
Advanced (C1)
xitsonga
Bilingual or Proficient (C2)
zulu
Intermediate (B1)

Work Preference

Work Type

Full Time

Work Location

On-SiteRemote

Important To Me

Career advancementWork-life balanceCompany CultureTeam Building / Company RetreatsHealthcare benefitsPersonal development programsFlexible work hoursPaid sick leave

Interests

Podcast

Reading

Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Claims Administrator

RAF
11.2024 - Current

Claims Consultant

RAF
05.2023 - 10.2024

Training

UIF Training
05.2023 - 06.2023

Intern Cashier

Mopani Super Spar
03.2021 - 08.2022

Betting Clerk

SupaBets Gambling Group
05.2016 - 01.2019

Code 10
01.2025

Spar Academy

Retail Management
01.2021

Brilliant Skills Development

Supply Chain Management
01.2020

Vaal University of Technology

Tourism Management
01.2019

TE Training Solutions

Inbound and Outbound Call Centre Certificate
01.2016

Gija Ngove High School

Gija Ngove Senior Secondary School
01.2011

Learner's license
01.2025
Paseka Gabaza ShivitiBack Office Admin