Hi, I’m
Paseka Gabaza Shiviti
Back Office Admin
Thembisa,GP
Summary
Experienced professional in Supply Chain Management, Retail Management, and Tourism Management. Looking to utilize skills to support company objectives and continue personal growth. Certified in Call Centre operations with excellent communication and interpersonal abilities. Committed to providing top-tier customer service and improving operational effectiveness.
Overview
9
years of professional experience
2025
years of post-secondary education
4
Languages
Work History
RAF
Claims Administrator
11.2024 - Current
Job overview
- Problem solving and decision making
- Familiar with escalation processes
- Familiarity with CRM systems and practices
- Technical proficiency
- Review and process incoming emails complaints
- Providing RAF response to the attorneys
- Ensuring all necessary documentation is complete and accurate
- Monitoring and resolving claims queries
RAF
Claims Consultant
05.2023 - 10.2024
Job overview
- Inbound contact Centre representative
- Manage inbound calls in a timely manner
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multitask, set priorities and manage time effectively
- Familiar with escalation processes
UIF Training
Training
05.2023 - 06.2023
Job overview
- U Filling Training
- Knowlege of benefit types
- Familiar with UIF benefit documents
- Familiar with turnaround payment
Mopani Super Spar
Intern Cashier
03.2021 - 08.2022
Job overview
- Processing cash, debit, credit and check transactions using a cash register or other point-of-sale system in a retail environment.
- Interacting with customers.
- Balancing the cash register.
- Determining change.
- Recording purchases.
SupaBets Gambling Group
Betting Clerk
05.2016 - 01.2019
Job overview
- Taking bets from customers at betting agencies, over the telephone and on course.
- Debiting credit accounts and bank accounts electronically and receiving cash.
- Recording and entering bets electronically and in transaction ledgers.
- Issuing tickets and preparing summaries of transactions.
Education
Learner's license
University Overview
Obtained
Code 10
University Overview
InProgress
Spar Academy
Retail Management
University Overview
- NQF level 3 credit 120
- Service SETA
Brilliant Skills Development
Supply Chain Management
University Overview
- NQF level 5 credit 150
- TETA
Vaal University of Technology
Tourism Management
University Overview
120/360
TE Training Solutions
Inbound and Outbound Call Centre Certificate
Gija Ngove High School
Gija Ngove Senior Secondary School
Skills
Computer Literate
CRM Knowledge
Conflict resolution
Ability to work under pressure
Active Listening
Microsoft office
Deadline oriented
Follow-up skills
Customer communication
Information verification
Confidentiality
Teamwork
Customer service
Teamwork and collaboration
Problem-solving
Time management
Problem-solving abilities
Multitasking
Self motivation
Adaptability and flexibility
Report writing
Languages
English
Advanced (C1)
xitsonga
Bilingual or Proficient (C2)
zulu
Intermediate (B1)
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteImportant To Me
Career advancementWork-life balanceCompany CultureTeam Building / Company RetreatsHealthcare benefitsPersonal development programsFlexible work hoursPaid sick leaveInterests
Podcast
Reading
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Claims Administrator
RAF
11.2024 - Current
Claims Consultant
RAF
05.2023 - 10.2024
Training
UIF Training
05.2023 - 06.2023
Intern Cashier
Mopani Super Spar
03.2021 - 08.2022
Betting Clerk
SupaBets Gambling Group
05.2016 - 01.2019
Code 10
01.2025
Spar Academy
Retail Management
01.2021
Brilliant Skills Development
Supply Chain Management
01.2020
Vaal University of Technology
Tourism Management
01.2019
TE Training Solutions
Inbound and Outbound Call Centre Certificate
01.2016
Gija Ngove High School
Gija Ngove Senior Secondary School
01.2011
Learner's license
01.2025