Nompumelelo Mahlangu
Soweto
Summary
To obtain a consultant position that allows for career advancement through demonstrating administrative and managerial knowledge.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Claims Administrator (short-term)
Bota and Associates
Johannesburg
09.2017 - 04.2023
- Register claims within adherence SLA
- Reduce/maintain turnaround time of claims within mandate
- Collect necessary information from broker and third party
- Utilise external resources in order to obtain critical information
- Load and request payment to third parties/insured/service providers
- Ensure sufficient information is sourced through tracing, collation and validation functions in order to allocate claims correctly
- Review merits of claims in order to direct claims correctly
- Check that all the required information is on file(quantum, merits ,claims form, info obtained aligned with the requirement management)
- Complete workflow system process appropriately(Detailed and comprehensive claims log notes)
- Record and report on internal controls
- Manage inventory of work daily to ensure proper time management and prioritizing of work
- Provide assistance with internal or external audit requirements
- Apply experience and technical quality to a specific claims.
Claims Administrator (short-term)AIC
Absa Insurance
03.2013 - 12.2013
- Handling telephonic queries
- Claims registration
- Ensure all correct documentation is obtained
- Giving customers a focused service
- Handling control and processes of incoming calls
- Ensure proper completion and settlement claims
- Payments of claims processing of service provider invoices
- Excellent communication and negotiating skills.
Sales Executive
HYUNDAI MOTORS THE GLEN
11.2009 - 11.2010
- Customer service
- Selling the specs of the car
- Administration
- Delivering of the car.
CUSTOMER SERVICE (long-term)
LIBERTY
11.2008 - 02.2009
- Handling telephonic queries
- Claims registration
- Ensure all correct documentation is obtained
- Giving customers a focused service
- Handling control and processes of incoming calls
- Ensure proper completion and settlement claims
- Payments of claims processing of service provider invoices
- Excellent communication and negotiating skills.
Dr Koboka General Practitioner
03.2007 - 10.2008
- Co-ordination of all office requirements
- Switchboard
- Record and approve medical aid funds
- Solving customer problems
- Data capturing
- Faxing and filing
- Strong interpersonal skills
- Distribution of faxes.
Education
NVQ Level 4 - Public management
TVET TECHNISA DISTANCE LEARNING
Randburg, GPClass of business - Short term
excellentia college
Centurion, GPAdministration and secretarial certificate - Administration
Tuition college
Johannesburg, GPGrade 12 -
St. Franciscan Secondary School
Skills
Computer literateMicrosoft office advantageCustomer serviceGeneral office administrationExcellent communication and negotiating skillsOrganisational skillsTime management skillsProblem solving skillsTeam leader
Entrepreneurial skills, organizing, attention to details,data capturing, customer service
Certification
Class of business
Timeline
Class of business
04-2024
Claims Administrator (short-term)
Bota and Associates
09.2017 - 04.2023
Claims Administrator (short-term)AIC
Absa Insurance
03.2013 - 12.2013
Sales Executive
HYUNDAI MOTORS THE GLEN
11.2009 - 11.2010
CUSTOMER SERVICE (long-term)
LIBERTY
11.2008 - 02.2009
Dr Koboka General Practitioner
03.2007 - 10.2008
NVQ Level 4 - Public management
TVET TECHNISA DISTANCE LEARNING
Class of business - Short term
excellentia college
Administration and secretarial certificate - Administration
Tuition college
Grade 12 -
St. Franciscan Secondary School