Pamela Mlalandle
Johannesburg
Summary
I enhanced office efficiency by implementing organized administrative systems, resulting in a 30% reduction in processing delays. I consistently delivered high-quality support to over 500 customers per month, contributing to increased client satisfaction and retention. In my sales role, I regularly exceeded monthly targets and played a key role in driving a 20% improvement in overall team performance through effective customer engagement and product expertise.
Overview
6
6
years of professional experience
Work History
Administrator/Marshall
Total ninja
12.2022 - 10.2024
- Managing office operations and procedures
- Handling incoming and outgoing correspondence (emails, calls, and mail)
- Organizing and maintaining files, records, and databases
- Scheduling meetings, appointments, and events
- Ordering office supplies and managing inventory
- Supporting staff and management with administrative tasks
Customer consultant
Platinum Life
02.2020 - 02.2021
- Assisting customers with inquiries, policy information, and service support
- Resolving complaints in a professional and timely manner
- Building and maintaining positive customer relationships
- Providing tailored solutions based on customer needs
- Processing orders, returns, and exchanges
- Following up with clients to ensure satisfaction
- Updating customer records and handling data accurately
Sales agent
Clientele life
01.2019 - 12.2019
- Selling policy to new and existing customers
- Reaching out to potential clients through calls
- exceeding sales targets and monthly quotas
- Providing detailed information about policy and promotions
- Building strong customer relationships to encourage repeat business
- Handling customer inquiries and offering suitable solutions
Car Parts Cleaner
Tenneco Automotive
06.2018 - 12.2018
- Use solvents and cleaning agents to remove grease and grime from parts
- Clean parts before they are shipped or moved on for further processing
Education
Some College (no degree) - undefined
Teacher record online institution
01.2024
N2 Electrical Certificate - undefined
Port Elizabeth College
Port Elizabeth01.2018
Grade 12 - undefined
Nomaka Mbeki Technical High
Idutywa01.2016
Skills
- Computer literacy (MS Word, Excel, Email)
- Data entry and record keeping
- Telephone etiquette
- Multitasking in fast-paced environments
- Team collaboration
- Sales and negotiation skills
- CRM and admin system knowledge
LANGUAGES
English
Pedi
Xhosa
Zulu
References
Total ninja manager
Mbali Magwaza
0106300612
0691539369
Platinum life supervisor
Tendani Mudau
Mudautendie@gmail.com
0696945033
Clientele life (Marshall town branch)supervisor
Vuyo Deleki
0113203000
Tenneco automotive team leader
Luxolo Mbana
0734911289
PERSONAL DETAILS
- Date of birth: 1699-02-17
- Nationality: Black
Timeline
Administrator/Marshall
Total ninja
12.2022 - 10.2024
Customer consultant
Platinum Life
02.2020 - 02.2021
Sales agent
Clientele life
01.2019 - 12.2019
Car Parts Cleaner
Tenneco Automotive
06.2018 - 12.2018
Some College (no degree) - undefined
Teacher record online institution
N2 Electrical Certificate - undefined
Port Elizabeth College
Grade 12 - undefined
Nomaka Mbeki Technical High