Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Palesa NJ Mphahlele

Invigilator
Ga-Ledwaba

Summary

Dynamic professional with strong communication skills and a proven track record at Tshwane University of Technology. Recognized for enhancing exam security and student wellbeing through meticulous attention to detail and integrity. Adept at managing high-pressure situations, ensuring compliance, and fostering a positive environment for all stakeholders. Professional with strong background in maintaining exam integrity and supporting educational environments. Adept at overseeing test-takers, ensuring compliance with rules, and handling administrative tasks. Known for effective collaboration with colleagues and adaptability to changing requirements. Possesses excellent communication skills, attention to detail, and reliable work ethic.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Invigilator

Tshwane University of Technology
Polokwane
11.2016 - Current
  • Collaborated with fellow invigilators to maintain a high standard of professionalism throughout the examination process.
  • Communicated clearly with students about exam rules and expectations, minimizing confusion and potential misconduct.
  • Managed time effectively during exams, enabling students to complete their tests without interruption or stress.
  • Provided clear instructions for exam procedures, streamlining the process and reducing student anxiety before tests.
  • Streamlined the administration of exams by efficiently organizing testing materials and maintaining detailed records.
  • Conducted thorough checks of identification documents, verifying that only eligible candidates participated in examinations.
  • Prevented unauthorized materials from entering the testing area, upholding standards of fairness for all examinees.
  • Supported student wellbeing during exams by addressing concerns and providing appropriate guidance as needed.
  • Reduced instances of cheating through careful observation and enforcement of academic integrity policies.
  • Aligned invigilation practices with institutional and national guidelines, maintaining compliance with all relevant standards.
  • Improved exam security by implementing strict invigilation procedures and monitoring student behavior.

Receptionist Administrator

Bhubezi Printers (Pty) Ltd
09.2011 - 11.2013
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
  • Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
  • Kept reception area clean and neat to give visitors positive first impression.

Call Center Representative

Ramothello and Tsotetsi Attorneys
03.2007 - 07.2007
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Education

High School Diploma -

Brebner High School
Bloemfontein
04.2001 -

Skills

Strong communication skills

Certification

End User Computing

References

Ramothello and Tsotetsi Attorney

Supervisor: Ms TM Moeti

Contact Number: 0799060355

Bhubezi Printers (Pty) LTD

Director: Mr I Qwelane

Contact Number: 076 869 3912

Tshwane University of Technology

Supervisor: Mr H Moshokoa

Contact Number: 078 239 2162

Timeline

Invigilator

Tshwane University of Technology
11.2016 - Current

End User Computing

08-2016

Receptionist Administrator

Bhubezi Printers (Pty) Ltd
09.2011 - 11.2013

Call Center Representative

Ramothello and Tsotetsi Attorneys
03.2007 - 07.2007

High School Diploma -

Brebner High School
04.2001 -

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Palesa NJ MphahleleInvigilator