Pabalelo Desiree Seroba
Senior Executive Administrator
Johannesburg
Summary
Knowledgeable Senior Administrator versed in document coordination, inventory management and project logistics. Detail-oriented and organized team leader focused on maximizing productivity and improving processes. Offering 3+ years of progressive experience.
Overview
7
7
years of professional experience
12
12
years of post-secondary education
Work History
Senior Administrator
Old Mutual Group
01.2023 - Current
- Support marketing campaigns within the branch, liaise and build relationships with clients
- Draw, interpret comparative quotations
- Dealing with incoming email, faxes, post and forwarding it to relevant people
- Deliver on daily production standards
- Partner with Area Managers and Business Consultant
- Maintaining diary and making appointments
- Prepare non-routine and routine correspondence and proofread relevant documents before circulation.
- Makes travel and accommodation arrangements
- Maintain the relevant filing and record management system for Certification Services and other office flow procedures to ensure easy retrieval of records.
- Sending cases to alteration and renewals
- File, update and manage all documents appropriately as per standard operating procedures.
- Conduct searches to find needed information, using such sources as the Internet
- Screening telephone calls, enquiries and requests and handling them when appropriate
- Liaise with Business Analyst and relevant stakeholders to produce BI business requirement
- Analyze derived information to create value added knowledge of the company's products, channels, service levels, trends, or customers for business decisions
- Involvement in new projects, design, define and document the Business Intelligence solutions in line with business requirements and service ad-hoc requests for information from clients within the required specification
Quality Assurer Analyst
FirstRand (FNB)
09.2021 - 12.2022
- Design data collection process
- Supporting with report data queries
- Ensuring that workflows comply with business standards
- To monitor quality adherence and compliance to quality standards
- To deploy the quality management tools
- Offer input into market analysis and segmentation
- Providing an objective assurance on the advice provided to clients
- Making sure the compliance documentation is in accordance with the KYC standards
- Provide general administrative support to Certification Services
- Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks.
- Adhere to all relevant laws, policies and Standard Operating Procedures throughout the organisation.
Wealth Management Analyst
FirstRand (RMB)
09.2019 - 08.2021
- Prepare and send out quarterly communication on investment performance
- Submit, monitor and process investment instructions
- Preparing investment overviews
- Building and maintaining communication channels with different service providers
- Analyzing data on PowerBI
- API design & Database design
- Frequently liaising and sending communication to clients with regards to their investments
Financial Advisor Assistant
FirstRand (FNB)
02.2018 - 08.2019
- Resolve all customer queries efficiently within agreed timelines
- Maintenance of admin on all products and application procedure processing and timelines
- Deliver exceptional service that exceeds customers' expectations
- Be the face and contact for the office of the Financial Advisor and manage existing clients
- Maximize cross sell opportunities and strengthen client relationships
- Provision of an efficient administration service through careful and timeous planning, reporting
Education
Digital Transformation Lifecycle - Artificial Intelligence
Wits Digital Campus
Gauteng 02.2024 - 09.2024
Postgraduate Diploma - Internal Auditing
UNISA
Gauteng 02.2021 - 01.2023
Higher Certificate - Management
Milpark Institute
Gauteng 02.2018 - 01.2019
Bcom - Accounting
University of Johannesburg
Gauteng 02.2012 - 01.2017
National Senior Certificate -
Mondeor High School
Gauteng 01.2008 - 12.2011
Skills
- Analytical and problem solving
- Office administration
- Systems management
- Recordkeeping expertise
- Process updates
- Disciplined and diligent
- Analytical and problem solving
Personal Information
- Date of Birth: 09/26/93
- Gender: Female
- Nationality: South African
- Driving License: Code 10 (C1)
Reference
Azraa Abdoola RMB
Operations Manager
Mobile: 082 703 4508
Tshepo Mosesane FNB
Team Leader
Mobile: 073 825 4560
Phumla Ncobo
Old Mutual Group
Operations Manager
Mobile: 083 985 7660
Timeline
Digital Transformation Lifecycle - Artificial Intelligence
Wits Digital Campus
02.2024 - 09.2024
Senior Administrator
Old Mutual Group
01.2023 - Current
Quality Assurer Analyst
FirstRand (FNB)
09.2021 - 12.2022
Postgraduate Diploma - Internal Auditing
UNISA
02.2021 - 01.2023
Wealth Management Analyst
FirstRand (RMB)
09.2019 - 08.2021
Higher Certificate - Management
Milpark Institute
02.2018 - 01.2019
Financial Advisor Assistant
FirstRand (FNB)
02.2018 - 08.2019
Bcom - Accounting
University of Johannesburg
02.2012 - 01.2017
National Senior Certificate -
Mondeor High School
01.2008 - 12.2011
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