P MAKELENI
OPERATION MANAGER
Port Elizabeth,EC
Summary
Dynamic Operations Manager with a proven track record at BIDVEST PRESTIGE, enhancing operational efficiency and customer satisfaction. Skilled in performance monitoring and staff management, I successfully streamlined processes, resulting in increased profits. Adept at strategic planning and fostering team collaboration, I empower employees to excel in their roles.
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Seasoned Operations Manager and talented leader with [5] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Operations Manager
BIDVEST PRESTIGE
08.2018 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Assisting IR by sharing hearings inside the compony.
- Planning route for the drivers when delivering stock outside and in Town.
- Direct daily Business activities to boost efficiency, overseeing production, logistics and staff.
- Implementing operational plans, managing budgets, controlling inventory.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Increased profit by streamlining operations.
- Facilitated smooth collaboration between departments through clear communication channels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed and reported on key performance metrics to senior management.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Ensuring compliance, and monitoring teams acrosssectors like logistics, manufacturing and services.
Education
No Degree - Management
Eastcape Midlands TVET College
Grahamstown, South Africa 04.2001 -
Skills
Operations management
Problem-solving
Customer service
Performance monitoring
Process improvement
Staff management
Organizational management
MS office
Team leadership
Operations monitoring
Data analysis
Operational efficiency
Performance reporting
Business development
KPI tracking
Decision-making
Customer retention
Planning and implementation
Strategic planning
Workflow optimization
Client relationships
Performance management
Incidents management
Staff training
Customer relationship management
Customer relationship management (CRM)
Logistics oversight
Employee motivation
Certification
MIE Background Ckeck
Timeline
Operations Manager
BIDVEST PRESTIGE
08.2018 - Current
No Degree - Management
Eastcape Midlands TVET College
04.2001 -