Oswell Haabanze

1st Tier Support Engineer

Cape Town

Summary

IT professional with robust experience in technical support and system maintenance. Proven track record in resolving hardware and software issues, contributing to seamless operations. Emphasis on team collaboration and adaptability to meet dynamic needs, showcasing reliability and technical proficiency.

Overview

Language

Work History

IT Intern

Gsolutions

Cape Town

09.2021 - 02.2022

Duties and Responsibilities

IT support for SLA and Ad hoc clients.
Installation and attending to FTTH and LTE clients.
Performing maintenance on existing cabling systems.
Support for cloud services including-Microsoft 365 and Azure and Gsolutions private cloud services
Managed wireless installations using Ubiquiti and TP Link Deco Mesh devices.
Email Hosting and Support on cPanel and Microsoft 365.
Cloud Backup solutions-Acronis Cyber protect Partner Portal
IT inventory management using IT Glue and Ninja
VOIP installations and support for clients using Euphoria cloud software.

Education

National Certificate - Information Technology

Istudent Academy

Cape Town, South Africa

04.2001 -

Skills

VOIP Systems

Communication skills

Hardware assembly

Problem Solving -Teamwork

Operating Systems- Microsoft Windows 10, Windows 8, MacOS

Decision making, Attention to Detail

Backup Management

Anti-Virus Protection

Timeline