Brandon Brian Pekeur
Paarl
Summary
Proven track record in enhancing operational efficiency and reducing downtime, notably at 121 BPO CLIENT SERVICES. Expert in hardware installation and renowned for exceptional team supervision, I excel in driving projects to completion with meticulous attention to detail and a keen focus on achieving high customer satisfaction rates.
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Paye Intern (intern)
Department Of Transport And Public Works
Cape Town
02.2016 - 03.2017
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Participated in workshops and presentations related to projects to gain knowledge.
- Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Prepared project presentations and reports to assist senior staff.
- Assisted in the design process for promotional materials which contributed to raising brand awareness among target audiences.
Expanded Public Works Program
Drakenstein Municipality
Paarl
01.2021 - 09.2021
- Followed established schedules and routes as outlined by management, ensuring timely completion of assigned duties.
- Stored collected waste in vehicle's rear to transport waste to designated dump areas.
- Reported potential hazards or maintenance concerns to supervisors, facilitating timely resolution and minimizing risks to public safety.
- Received positive feedback from supervisors related to dedication, punctuality, and attention to detail in performing job responsibilities.
- Cleaned streets and performed basic, routine maintenance of public roadways during improvements.
- Communicated route progress and received instructions from supervisors using two-way radio.
- Collaborated with other city departments on special projects, contributing to a cohesive and effective municipal workforce.
- Operated street cleaning equipment with precision, adhering to manufacturer guidelines and safety protocols at all times.
- Reported illegally parked vehicles, hazardous conditions, road damage and damaged curbs to supervisors to facilitate resolutions and repairs.
- Supported public health initiatives by thoroughly disinfecting high-touch surfaces during viral outbreaks.
- Inspected truck before, after and during trips to locate defects and determine safe operating conditions.
- Assisted in the reduction of littering incidents through consistent monitoring and cleaning efforts.
- Conserved resources by efficiently using cleaning supplies and equipment without compromising quality outcomes.
- Completed required documentation accurately and promptly, supporting accurate record keeping within the department.
- Assisted in emergency response situations as needed, providing support during natural disasters or public events.
- Documented performance of street sweeping duties and maintenance of equipment.
Car Washer Supervisor
Dripauto Detailers
Paarl
01.2022 - 01.2023
- Answered customer questions on pricing, products, procedures, and materials used.
- Vacuumed and steam cleaned interior floors carpet and seating.
- Cleaned wash equipment after shift and confirmed proper storage.
- Inspected washing tools, equipment, and materials daily for damage or needed repairs.
- Greeted customers and guided cars into washing and detailing area.
- Inspected incoming vehicles, assessed condition, and took note of any current damage prior to starting wash or detail.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement in quality of workmanship.
- Facilitated inter-departmental collaboration between front office staff, cashiers and car washing teams to streamline services for customers.
- Boosted repeat business by fostering positive relationships with customers through excellent service and proactive problemsolving.
- Coordinated maintenance and repair of car wash equipment, minimizing downtime and ensuring uninterrupted services for customers.
- Managed inventory of cleaning supplies, minimizing waste and reducing costs.
- Maintained high-quality service standards by regularly inspecting completed work and providing feedback to team members.
- Enhanced team communication through regular meetings and updates on company goals, leading to improved overall performance.
- Increased customer satisfaction ratings with consistent attention to detail and thorough car cleaning procedures.
- Established performance metrics to evaluate efficiency, quality and customer satisfaction rates, enabling data-driven decision making for improvements.
- Streamlined workflow for increased productivity, ensuring all tasks were completed in a timely manner.
- Oversaw daily operations while managing a team of car washers, ensuring efficient allocation of resources for smooth functioning of the facility.
- Reduced customer wait times through effective staff scheduling and task delegation.
- Collaborated with management on marketing initiatives to promote car wash services, resulting in increased foot traffic and sales.
- Improved car wash efficiency by implementing new cleaning techniques and processes.
- Achieved customer satisfaction by providing high-quality professional service.
- Managed car wash supplies and materials inventories for timely reordering and replenishment.
IT Technical Support Specialist
121 BPO CLIENT SERVICES
Cape Town
10.2023 - Current
- Streamlined IT processes for increased efficiency and reduced downtime.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Assisted in the selection and deployment of enterprise-wide applications that met business requirements while minimizing cost and complexity.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
- Worked closely with software vendors to report and resolve any identified issues, ensuring that the technology environment remained stable and reliable for all users.
- Conducted regular reviews of existing infrastructure components seeking opportunities for improvements or consolidation where appropriate.
- Reduced support tickets through proactive maintenance of hardware, software, and systems.
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and quickly troubleshot errors.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Configured hardware and granted system permissions to new employees.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Configured and tested new software and hardware.
Education
NQF 5 - Human Resources Management
Boland College Paarl
Western Cape Paarl12.2025
No Degree - IT Technician
G-CITI Campus
Western Cape, Cape Town 08.2022
Skills
- Hardware Installation
- Remote Desktop Support
- Operating System Support
- Help Desk Support
- Ticketing System Experience
- Database Administration
- Asset Management
- End-User Training
- Active Directory Management
- Printer Support
- Wireless Networking
- System Configuration
- VoIP Systems
- Application support
- Technical Support
- Software Installation
- Issue Troubleshooting
- Software diagnosis
- Technical issues analysis
- TCP/IP
- LAN/WAN
- Network configuration
- Desktop support
- Microsoft Office Specialist (MOS) Expert
- Remote Support
- User credential management
- Staff education and training
- Windows 10
- Technical Troubleshooting
- Microsoft Outlook
- Hardware diagnostics
- Hardware upgrades
Additional Information
References to Contact:
TRANSPORT AND PUBLIC WORKS (AD)
MS BONNETA BEELDERS : 0214835329
GAVIN SPANNENBERG : 0214836925
FOREMAN (DRAKENSTEIN MUNICIPALITY)
RIAAN DANIELS : 0842670734
(IT TRAINER)
THARWAT ABRAHAMS : 0486529669
IT MANAGER
RUDI DU TOIT : 0824571884
HUMAN RESOURCES MANAGER
CHANE SWANEPOEL :
0729058191
0215309121
Timeline
IT Technical Support Specialist
121 BPO CLIENT SERVICES
10.2023 - Current
Car Washer Supervisor
Dripauto Detailers
01.2022 - 01.2023
Expanded Public Works Program
Drakenstein Municipality
01.2021 - 09.2021
Paye Intern (intern)
Department Of Transport And Public Works
02.2016 - 03.2017
NQF 5 - Human Resources Management
Boland College Paarl
No Degree - IT Technician
G-CITI Campus