Oratilwe Matjie
Pretoria
Summary
Young energetic man with ambitions and Life ethics determined to work his way up the ladder of success. Dedicated Onsite Field Technician with a strong focus on technical proficiency, teamwork, and customer service. Proven track record in equipment installation and support, enhancing operational efficiency. Results-oriented Onsite Technician with over 6 years of experience in technical support and customer service. Demonstrates exceptional problem-solving skills and interpersonal effectiveness, driving team collaboration and ensuring high customer satisfaction. Detail-oriented technician skilled in system maintenance and integration of new technologies. Known for strong analytical abilities and effective communication, contributing to successful project completions and rapid incident response.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Onsite Field Technician
Vexall
Highveld, Centurion, South Africa
09.2019 - Current
Dischem and some independant sites being some of our major clients , the following is what i would do as part of my job
- Installed, configured, and maintained field equipment, adhering strictly to safety protocols and manufacturer guidelines.
- Collaborated with project teams on equipment installation projects, meeting tight deadlines and specifications.
- Supported the integration of new technology into existing systems, enhancing operational capabilities and efficiency.
- Participated in emergency call-out rota, providing rapid response to critical incidents outside normal working hours.
- Provided exceptional customer service, handling enquiries and complaints with professionalism and empathy.
- Performed software updates and system upgrades on field equipment, improving performance and functionality.
- Solved customer problems and resolved conflicts to maintain high satisfaction and product loyalty.
Onsite Representative
Business Connexion
Gauteng
10.2013 - Current
- Point Of Sale support , Back Office , Server Maintenance.
- Senior Helpdesk Consultant
- Onsite Technician
- Contact: HR / Team Leader , Ricardo - 011 265 2600
StoreRoom Supervisor
Mr Price Home - Montana
Pretoria, South Africa
12.2011 - 09.2013
- Assisted with the receiving and capturing of stock.
- Assisted with capturing stock onto the system
- Conducted routines on the daily disbursing of the stock onto the floor.
- Collaborated with team members to achieve target results.
- Maintained clean, safe working environments to eliminate accident risks.
Education
Information Technology, Linux
CTU
Pretoria, South Africa12.2014
Higher Certificate - Information Technology, Computer Technical Support
Rosebank College
Pretoria, South Africa12.2011
Skills
- Communication
- Analytical and Problem solving
- Team Player
- Learning Skills
- Computer literate
- Interpersonal effectiveness
- Academic competence
- System maintenance
- Technical support
Certification
UCS-TS Customer Service Intelligence Program, 2014-12-01
Languages
English
Setswana
Afrikaans
Hobbies and Interests
- Soccer
- Djing
- Hiking
- Car drags
- Music
- Movies
- Swimming
- Travelling
- Singing
- MC
Timeline
Onsite Field Technician
Vexall
09.2019 - Current
Onsite Representative
Business Connexion
10.2013 - Current
StoreRoom Supervisor
Mr Price Home - Montana
12.2011 - 09.2013
Information Technology, Linux
CTU
Higher Certificate - Information Technology, Computer Technical Support
Rosebank College