Jacqueline Ndlovu
Growth Specialist
Summary
I am currently employed as a sales agent at MiWay Insurance,I have successfully completed RE5 examination and NQF Level 5 (Certificate in Banking).
I am an enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Furthermore, i have a proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
2
2
years of professional experience
19
19
years of post-secondary education
Work History
Sales Agent
Miway Insurance
7 2022 - Current
- Generating new sales through leads and referrals
- Identifying new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Increasing sales revenue by consistently meeting and exceeding sales targets.
- Developing strong relationships with clients through excellent customer service and regular follow-ups.
- Telephonically providing efficient and quality service customers.
- Implementing effective strategies to sell new insurance contracts.
- Collecting information from clients on their risk profiles in order to offer them effective solutions.
- managing over 50customer calls per day and converting 10% to actual sales
Sales Agent
Hollard Life (FullServe Financial Services)
2 2021 - 3 2022
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions
Customer Service
Merchants
03.2022 - 06.2022
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Answer calls in a timely and in a friendly manner
- Provided personalized customer service
- Meeting and exceeding required targets
- Making a difference to all internal and external customers
- Ensuring that customers queries are answered to their satisfaction.
Education
High School Diploma -
Jeppe High School For Boys
Johannesburg, South Africa 04.2001 - 04.2020
Moonstone
JohannesburgNQF 5 ( National Certificate in Banking)
The Facilitation Workshop
Johannesburg, South Africa10.2024
Skills
Upselling strategies
Objection handling
Building rapport
Key relationship management
Lead Generation
Client analysis
Cold-calling
Customer Assistance
Consultative Selling
Adaptability to Change
Cross-selling techniques
Customer Service
Customer Retention
Lead prospecting
Sales closing
Upselling and Cross Selling
Interpersonal communication skills
Complex Problem-Solving
Personal Information
- ID Number: 0211035047086
- Date of Birth: 11/03/02
- Gender: Male
- Nationality: South African
References
- Name of Company: Full Serve Financial Services (Hollard )
- Contact person: Ms. Naevi Matebele, 0837271665 or 064 919 6847
- Name of Company: MiWay Insurance
- Contact person: Gezani Matale 0833321066
Timeline
Customer Service
Merchants
03.2022 - 06.2022
High School Diploma -
Jeppe High School For Boys
04.2001 - 04.2020
Sales Agent
Miway Insurance
7 2022 - Current
Sales Agent
Hollard Life (FullServe Financial Services)
2 2021 - 3 2022
Moonstone
NQF 5 ( National Certificate in Banking)
The Facilitation Workshop