Lethabo Kgaphola
Sales
Malvern
Summary
Friendly with reputation for exceeding performance benchmarks in retail settings. Dependable team player with great communication and organizational skills. Courteous and self-motivated with talent for creating effective merchandise displays. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
13
13
years of professional experience
13
13
years of post-secondary education
Work History
Sales Agent
Celluler Bar
01.2024 - Current
- Maximized profitability through strategic pricing negotiations while maintaining strong client relations.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Developed strong relationships with clients through excellent customer service and regular follow-ups.
- Worked closely with cross-functional teams such as operations, finance, and logistics to ensure smooth order fulfillment processes for customers.
- Coordinated successful trade show exhibitions, showcasing company products to potential clients in a compelling manner.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Sales Consultant
Vodacom Shop Eastgate
01.2019 - 01.2023
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from client promptly.
- Skillfully managed complex deals by effectively coordinating with internal teams, such as finance and legal departments, to ensure timely completion.
- Provided valuable feedback to company leadership regarding client preferences, helping inform future product development initiatives.
- Contributed to positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
Waitron, Coordinator and Cashier
NANDOS
06.2011 - 08.2016
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Cashier
Ackerman's store
1 2010 - 1 2011
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
High School Diploma -
Mamagogo Secondary School
Limpopo 04.2001 - 04.2007
No Degree - Certificate in Customer Liaison Consultant
Boston College
Johannesburg, South Africa 04.2001 - 04.2008
Skills
Microsoft Excel
Word
Outlook
Windows XP
Customer service/Client services
Excellent aptitude for learning new Skills
Time management and Communications
Ability to prioritize own work and meet deadlines
Improved Self-reliance
Improved Team Spirit
Innovative and problem solving
Conflict resolution
Product Demonstrations
Strategy Development
Paperwork Processing
Program Promotion
Making offers
Sales Training
Customer Assistance
Consultative Selling
Upselling strategies
Sales closing
Sales consultation
Customer Service
Product and Service Sales
Upselling and Cross Selling
Customer Relations
Staff Training
Cover Letter
I hereby write this letter for the application of a sales consultant position in your company. I have spent most of my years working with customers in my early career to date. I have more than four years with Vodacom product service. My experience covered selling and upselling of products within the Vodacom. I was also responsible for handling customer complaints and or enquiries. I am a self-motivated individual who works very well under pressure. I like to work in a team, but I am also comfortable working on my own. I am eager to learn any and all required duties. I have telephonic skills from my sales consultant experience as well as MS Office knowledge as part of my Customer Liaison course that I completed. I have excellent communication skills and can multi-task, full attention to detail and also patient and discreet. I perceive this employment opportunity as a significant advancement in my career. In that line I am looking forward to your call for an interview. Kind regards, Lethabo Kgaphola 082 707 2521 Lethabo.muzwagwandoga@gmail.com
Address
218 St.Frusquin Street, Malvern, 2094, 218 St.Frusquin Street, Malvern, 2094
Contact Information
079 229 7096/082 707 2521, lethaboramakgotse@gmail.com
Non Academic Qualifications
Harambee Bridge for progression Cohort 1, Managing my work, Hard Conversations, Innovative Problem Solving
Sa Identity Document
8708210741088
Personal Information
- Health Status: Good
- Date of Birth: 08/21/87
- Gender: Female
- Nationality: South African
- Marital Status: Single
References
- Mr. Nkosi, (071) 253 7045
- Mr. Yannick, (081) 751 8268
- Mrs. Sani, (071) 856 3133
- Mr. Neal Leansly, (072) 800 8032
Timeline
Sales Agent
Celluler Bar
01.2024 - Current
Sales Consultant
Vodacom Shop Eastgate
01.2019 - 01.2023
Waitron, Coordinator and Cashier
NANDOS
06.2011 - 08.2016
High School Diploma -
Mamagogo Secondary School
04.2001 - 04.2007
No Degree - Certificate in Customer Liaison Consultant
Boston College
04.2001 - 04.2008
Cashier
Ackerman's store
1 2010 - 1 2011
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