Onako Dyonta
Undergraduate Student At The University Of The Western Cape
Cape Town
Summary
Skilled Worker, learns new processes quickly and adapts to customer and company needs. Hardworking, focused, and diligent with good people and problem-solving abilities. Fluent in English and Xhosa.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Serves as an Alter Worker
CRC
04.2023 - Current
- Serves in the ministry of welcoming people who have recently been converted to Christianity.
- Explains the meaning of what it is to be a Christian according to the bible.
- Elaborates on how the church operates, where the main branch is, who the leaders are, what apps could be used to watch services online and how to get connected to a home cell group.
- Elaborates on why we need their contact details and how we are going to use them for the purpose of updating them about church activities.
- Try to make First Time Visitors feel welcome in our church.
- Ensures that the space we use is tidy at all times
Front Desk Assistant
Sisonke guest house
11.2022 - 01.2023
- Provided exceptional customer service as the first point of contact for guests, managed reservations and check-in/check-out processes, and maintained accurate records
- Greeted and welcomed guests, responding to inquiries and needs
- Managed room reservations, cancellations, and modifications
- Checked-in and checked-out guests, handling payments and issuing receipts
- Maintained accurate records of guest information, reservations, and payments
- Answered and directed phone calls, emails, and messages
- Provided information on local attractions, restaurants, and services
- Handled guest complaints and resolved issues promptly
- Consistently received positive guest feedback for excellent service
- Improved check-in efficiency by 30% through process streamlining
- Successfully resolved 95% of guest complaints
- Skills Developed: Customer service and relations, Time management and organization, Communication and problem-solving, Basic computer skills, Attention to detail and accuracy
- Reason for Leaving: Had to move to Cape Town for academic purposes
Education
Bachelor of Arts - Arts and humanities
University of The Western Cape
Cape Town, Western Cape 05.2023 - Current
Skills
Cultural competence
Time management
Leadership
Team collaboration
Customer service
Effective communication (written and verbal)
Empathy and understanding
Problem solving
Analytical writing
Creative expression
Communication skills
Research and information literacy
Critical thinking
Personal Information
Willing To Relocate: Anywhere
Timeline
Bachelor of Arts - Arts and humanities
University of The Western Cape
05.2023 - Current
Serves as an Alter Worker
CRC
04.2023 - Current
Front Desk Assistant
Sisonke guest house
11.2022 - 01.2023
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